my Excitel

Name: my Excitel
Rating: 3.42 (79712 reviews)
Author: excitel.com

Save yourself time with "my Excitel" app!

"my Excitel" is an Android app designed to streamline your internet service management with easy online payments, DIY troubleshooting, LiveChat support, and plan comparisons, all aimed at enhancing your connectivity experience.

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By: excitel.com

Downloads: 2,171,107

6.76K

Rating: 3.42

(79,712)

403 new ratings

Version: 3.15.0 (Last updated: 2025-03-24)

Version code: 526

Creation date: 2017-02-28

Permissions:

android.permission.ACCESS_ADSERVICES_AD_ID
android.permission.ACCESS_ADSERVICES_ATTRIBUTION
android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_NETWORK_STATE
android.permission.INTERNET
android.permission.POST_NOTIFICATIONS
android.permission.READ_MEDIA_AUDIO
android.permission.READ_MEDIA_IMAGES
android.permission.READ_MEDIA_VIDEO

Size: 23.37M

Email: mo*****@excitel.com

URLs: Website ,Privacy policy

Full description: See detailed description

Source: Google Play Store

Updated: 15 hours ago

Ranking

# 37,820 ▲ 39

User reviews

Pros

Internet connection speed is generally good (mentioned positively in multiple reviews).
App is useful for managing connection-related tasks and has a chat option for support (some users appreciated this aspect).
Affordability of packages compared to other providers was noted positively.

Cons

Extremely poor customer service with long response times and unfulfilled promises (frequently mentioned).
Difficulties in obtaining refunds and unresolved issues after termination of service (commonly highlighted).
The app is slow, buggy, and has a confusing interface (several reviewers expressed frustration about this).

Most mentioned

Customer service issues and lack of timely support.
Problems with refund processing following service termination.
Good internet speeds when the service is functioning, but frequent disruptions.

These summaries are automatically generated weekly using AI based on recent user reviews. User reviews may be inaccurate, spammy, or outdated.

User reviews

The service is so pathetic that you have to follow up for each and everything. There is no proper ownership from Excitel for anything and still they ask why a customer is terminating it's connection. The customer service teams for termination are not willing at all to even attend the call even after waiting for 20-25 min on the call and trying the same multiple times. Strongly recommend to stay away from availing this company' wifi services.

Pranjul Garg, 2025-02-03

Very bad customer support.. They just want to make money and not able to help with a suitable response I have raised ticket 3 times but they are of general reply to pay for router shifting or get closure to router to get the network work