List of user reviews and ratings for Rentcars: Car rental
Total ratings
4.26
(Rating count:
12,863)
Review summary
Pros
- Easy to use
- Fast application for car hiring services
- Offers a variety of rental vehicles
- Customer service is praised by some users
- Application interface is clear and easy to navigate
Cons
- Many users report issues with availability and confirmation of reservations
- Users have experienced unexpected additional charges at pickup
- Poor customer service and lack of timely responses
- Reports of scams and difficulties in obtaining refunds
- Payment issues are common
Most mentioned
- Scam or fraudulent experiences
- Issues with customer service
- Unexpected costs at car pickup
- Reservation confirmation problems
- Payment difficulties
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
1.70
All time rating average:
4.26
Upgrade to see all 23 reviews
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Date | Author | Rating | Comment |
---|---|---|---|
2024-12-28 | All reservation attempts resulted in companies that didn't have available cars or that just were looking for excuses to cancel and there were "no refund" policies even when it was the rental company's fault. I made a reservation 3 MONTHS AGO and when I arrived to my destination the company told me that rent cars was the one that over-sold the cars and didn't confirm the reservation so there was no car available. | ||
2024-12-17 | very easy to use. | ||
2024-11-29 | there's a problem every time I try to pay | ||
2024-08-01 | I have been scammed and stolen by this app. How can I report this to Google??? I will have to file a legal action against this company. Beware. Watch out!!! | ||
2024-06-14 | Scam, don't bother to install. Still waiting for a refund I'll never see. Contacted them, followed their email instructions. They waited until I told them to cacell my rental to draw funds from my card never heard from them again. AVOID THIS! | ||
2024-05-30 | Absolutely terrible waste of time when speaking to an agent on the app. I have a booking that I wanted to go ahead with. Giving them the number they said prices may fluctuate. I had already booked. This took all morning for them to transfer me to another agent, who asked for all my information again. Absolute waste of time. Telling me I would have to pay more because I was waiting to hear back from the local branch about availability. Don't post cars that are not available, simple.clickbait | ||
2024-02-26 | You can use the app (fine), you reserve, pay (fine), but when you pick up the car/unit, it's a third party app, you will be stuck at the rental for a while. Not fun. I just want the keys and go. | ||
2024-02-21 | They sell car rentals in lower prices where the insurance is not acknowledged by the original car owner, e.g. Hertz. For instance, in Cancun you won't touch any car unless you paid an additional insurance of > 3x of what you already paid or > 2k deposit. Then you will be responded by a noticeable bot chat, claims to the small letter of the contract and in the best case scenario you would be refunded an small fraction of what you paid, not to mention the stress and time wasted. Stay away! | ||
2024-02-17 | Had to update app, can't search with different pick up and drop off point, keeps losing the one point as soon as I put in the next one, frustrating! | ||
2024-02-15 | Renting a car with this people will be a scam. If you see got to rent a car in Cancun you will see how the real provider will ask you way more money for you to get the car you have already paid for. And I am not talking about pennies: 2 days of rental cost more than 2k of deposit of you don't want to buy their rental. It doesn't matter you paid the RentCars insurance, this company will answer you with chatbots and retoric-screw-you answers. |
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