Citizens Bank Mobile Banking
Bank when it is convenient for you--anytime, anywhere! It's fast and free.
Total ratings
4.51
(Rating count:
412)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated.
Pros
- Convenient and easy to use
- Allows access to balance and transaction history instantly
- Good functionality for deposits and transfers, especially while traveling
- User-friendly for seniors
Cons
- Inconsistent reliability and occasional login issues
- Problems with depositing checks
- UI layout can be confusing and items too close together
- App crashes or freezes from time to time
Most mentioned
- App is convenient and user-friendly
- Issues with check deposit functionality
- Inconsistent reliability and login problems
- Minor bugs that occasionally require customer service assistance
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User reviews
Recent rating average:
3.60
All time rating average:
4.51
Upgrade to see all 21 reviews
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-11 |  | | Awesome 👍 love it, ez access |
| 2024-10-19 |  | | It is so convenient to use! Thank you for providing this service! |
| 2024-09-25 |  | | I would give a 5 🌟 but the app was giving me problems recently for the 1st time. I never had problems before. Unsual it did that. But now it's working okay so far, hopefully their is no issue's in the future. |
| 2024-07-04 |  | | I like the app overall except depositing checks. Every time we've tried depositing a check with the app, it isn't accepted. Now we just deposit into our US Bank account without any problem. |
| 2024-03-05 |  | | I used to call to know my balance or transactions and now I don't have to. I can see my balance and transactions on my phone. I love it. ❤️❤️ |
| 2023-10-30 |  | | First time using it, it's busted. I can't select the account I want to transfer funds from. Can't submit a ticket of any sort without calling someone. |
| 2023-09-20 |  | | Not very reliable. Some days you can actually log in. Other times, it's down along with the Customer Service Telephone number. |
| 2023-01-16 |  | | Need easier access to checking balance without having to open app. App crashes or freezes. |
| 2022-04-24 |  | | Little behind the times, tech wise, but pretty sturdy app. Wish they would keep the big red flag messages gone once you clear them. |
| 2021-04-09 |  | | I love this app it has always been a very good functioning application. I would recommend it if you bank with citizens bank |
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