Reviews of AUFCU Mobile Banking
List of user reviews and ratings for AUFCU Mobile Banking
Total ratings
4.45
(Rating count:
444)Review summary
Pros
- Helps keep track of money and is convenient for banking needs
- User-friendly and simple navigation; includes large print setting for accessibility
- Friendly and helpful customer service at branches, making users feel valued
- Ability to transfer funds easily between accounts and real-time account control
Cons
- App is slow to load and navigates awkwardly, requiring multiple logins
- Frequent crashes and errors, especially on newer devices, preventing access
- Problems with key features like mobile deposits and two-step verification
- Inconsistent display of account information, causing frustration among users
Most mentioned
- App performance issues, particularly slow loading times and crashes
- Customer service is rated highly by users, but banking app functionality is lacking
- Problems with mobile deposit and accessing the account due to verification failures
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
3.70
All time rating average:
4.45
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-22 |  | | Horrible it takes a lot of time to load anything and I have to login a few times for it to work very hard to navigate and options are limited 😔 |
| 2024-09-26 |  | | I just love it keeps me from going to the bank helps to keep track of my money and the employees there are very very helpful |
| 2024-02-22 |  | | People are very friendly and helpful. I have a difficult time remembering banking stuff, so I go into the bank weekly. The employees are extremely helpful and knowledgeable. We're almost on a first name basis. I enjoy going to the different branches as well |
| 2023-09-16 |  | | It is simple to use and understand and I can quickly know where I stand financially. Finding a specific deposit or withdrawal might take a bit of a search but not much time will be lost on that. |
| 2023-08-19 |  | | Great app. You're in control of your financial accounts in real time. Their focus on a safe and secure experience gives me confidence when using the services. It's nice having this institution 5 minutes from home and being treated like a family member, too. I took one star because it is convenient for some people to get cash from the ATM machine, but in my case, it is imperative to make deposits during non-business hours. |
| 2023-06-10 |  | | I love the app and how easy it is to navigate. The app has a few other color combination customizations/themes, which is pretty awesome, but the fact that it also has a large print setting is wonderful for my family members with vision issues. Plus, I absolutely adore the office staff at the Morongo branch, and so everything that comes from this credit union is that much better in my biased opinion. I've never been so happy doing my banking! |
| 2023-05-27 |  | | Please don't ask me to rate this app ... it's fantastic! I give it 10 stars! It's simply the best from the best financial institution I have ever been privileged to be a member of. Period. Update 05/27/2023 ... still the BEST! CREDIT UNION and app. Period. |
| 2022-11-21 |  | | Overall the app is very good and useful, I only wish I was able to put ahold on or cancel a missing debit card through my online banking. |
| 2021-12-24 |  | | App works (most of the time, sometimes i will just continually try to launch without success). When it's working it is very slow & cumbersome, seems to have trouble recognizing when screen is touched during selections. Tried setting up fingerprint biometric & app was perpetually "loading", to date never succeeded in setting up biometric. |
| 2021-09-13 |  | | App has become unintuitive, and very annoying. It will not send the 2-step verification code to my email, so I cannot log in. The fingerprint login no longer works on my account, no matter how much I tried getting it work (back when I was able to actually log in......). I've also tried multiple times to change the phone number or email associated with my 2-step verification, and that absolutely has failed. So now I'm stuck trying to get a bad app to send an email to an outdated email service.. |
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