Resident Portal

Name: Resident Portal
Rating: 4.7879176 (63254 reviews)
Author: Entrata, Inc

Quickly pay rent, submit maintenance requests and communicate with your property

"Resident Portal" is an Android app that enables residents to effortlessly pay rent, submit maintenance requests with photos, and communicate with their apartment community, all from their mobile devices. With features like one-tap payments, recurring payments, and push notifications, it ensures that rent is never late. Configuration options per property allow customization, making it a convenient tool for residents living in communities that use Entrata's services.

Download

By: Entrata, Inc

Downloads: 1,111,217

4.77K

Rating: 4.79

(63,254)

224 new ratings

Version: 5.53.1 (Last updated: 2025-03-24)

Version code: 213

Creation date: 2014-04-18

Permissions:

android.permission.ACCESS_ADSERVICES_AD_ID
android.permission.ACCESS_ADSERVICES_ATTRIBUTION
android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
android.permission.BLUETOOTH_ADVERTISE
android.permission.BLUETOOTH_CONNECT
android.permission.BLUETOOTH_SCAN
android.permission.CAMERA

Size: 93.14M

Email: rp*****@entrata.com

URLs: Website ,Privacy policy

Full description: See detailed description

Source: Google Play Store

Updated: a day ago

Ranking

# 56,987 ▲ 87

Other rankings

#109 in Lifestyle (Free) ▲ 21

User reviews

Pros

The app is easy to use once logged in.
It allows users to pay rent online, which can be more convenient than traditional methods.
Using an echeck reduces fees associated with payments.

Cons

Frequent login issues, including incorrect password prompts and authentication problems.
High convenience fees for using credit or debit cards.
The app often hangs or times out during use, causing frustration.
Inability to add additional comments or pictures to maintenance requests or update priorities once submitted.
Lack of clear prompts for confirming payments, leading to potential payment errors.

Most mentioned

Login issues
High convenience fees
App performance problems
Difficulty managing maintenance requests
Payment processing errors

These summaries are automatically generated weekly using AI based on recent user reviews. User reviews may be inaccurate, spammy, or outdated.

User reviews

Login doesn't work. Auto payments don't work. Payment options don't work. Text input types aren't set correctly for keyboard autocomplete. Splitting charges with a roommate doesn't work. Broadly, it's poorly designed; it looks like a "my first Android app" tutorial from 2014. There's very little I need this app to do, and it does none of it well.

Zayne Lumpkin, 2024-12-01

The developers need to add the ability to add additional comments and pictures to maintenance requests after creating them.Also, when creating a maintenance request and choosing the option "other" the option to set priority disappears. There is also no option for plumbing in any of the sub options after choosing the area of issue. You should also be able to go in and update the priority if you open a ticket and the situation escalated to an emergency.