Pacific Service CU
Access your accounts safely and securely with the Pacific Service CU mobile app.
Total ratings
4.79
(Rating count:
1,126)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated.
Pros
- Functional and well-designed banking app
- Good customer service and support
- Useful for managing finances and accounts
- Ability to perform banking without visiting a branch
Cons
- Frequent login issues and errors
- Slow performance and lag time
- Problems with mobile deposit functionality
- Bugs and glitches that affect usability
- Annoying security measures that complicate login
Most mentioned
- Slow performance/loading issues
- Login difficulties
- Mobile deposit problems
- Customer service responsiveness
- Frequent errors and app crashes
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User reviews
Recent rating average:
3.90
All time rating average:
4.79
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-27 |  | | Updated Review: After an OS update and a reinstall of the app, it now works like a charm! I got a call today from a rep at PSCU to follow up on the initial trouble I posted about, and got me all squared away! It's actually refreshing when a live person reaches out in response to an issue posted on a public forum and sees through to a resolution. Brilliant! |
| 2024-06-12 |  | | A functional and well designed banking app. I've encountered no bugs or crashes, I only wish the budgeting features had the ability to set rules to properly categorize all future items of a kind, and a better navigation UI. The basic banking stuff is all solid. |
| 2023-01-30 |  | | Get kicked out often and easily. I prefer the online banking.**there have been improvements that have made the use of the app much easier and user friendly** More: added security is annoying. You get a code sent to sign in..then another if you want to check your account history? Also, Sign on lagtime is terrible* |
| 2022-09-04 |  | | I love Pacific Service, the staff and all around customer care. The App is very slow to load and very slow to log out. That is with 5G and excellent performance at this end. All other Apps are lightening fast, too fast. |
| 2022-07-29 |  | | App is SUCKY. Half the time it won't let me log in due to errors, won't process check deposits, just sits there loading forever. The menus are kinda glitchy and it's hard to change my profile. When trying to take a picture of the back of a check, the camera inverts and the check gets super stretched and wonky. Sometimes the app will tell me that I don't have a network connection when I have both wifi and data on.... |
| 2022-05-15 |  | | My previous rating was 1 star because after an update it'd hardly ever load correctly and often not work correctly. I uninstalled and reinstalled and it has (so far) given me no issues. Will update if it happens again. App is great otherwise, highly recommend this CU to anyone looking for a place to keep their money; helpful and friendly staff. App works well. Every single problem I've ever had (with that being very few) has been resolved easily in my 13 years with them. |
| 2022-04-19 |  | | Pretty good. Just needs to be a little less buggy at times. Edit (04/19/2022): The app is working much better now. I think the app could also benefit from a redesign, with a little bit more of a modern & refreshed look. Sometimes it doesn't log me in or my screen just goes white/blank. Other than that, it's great. |
| 2022-01-20 |  | | I find the app to be useful, but I do know that there are plenty of times when the app isn't working, which I find frustrating - more often than I'd prefer. Sometimes it just spins and spins with nothing happening. Overall, I do like being able to get my banking done without going into the local branch. For some reason, my mobile deposit usually doesn't work, but my husband's does 🤷🏽♀️. Now that I think of it, maybe it's a 3-star and not a 4-star app 🤔. I'll keep it at 4, I guess. |
| 2022-01-15 |  | | After 2 months, the app went back to not working properly. Having to log in more than 3 times. Crashing after logging in. And freezing up. Total disappointment. Thinking of changing banks. EDIT...It's now Jan. 2022 and the app still crashes. The IT dept is not helpful at all. Calls to them go ignored. Time to change banks. It's too bad, because the folks in the branches are great. IT ...Not so much. |
| 2021-09-03 |  | | Update 9/3/2021. Still no change-App is slow to refresh. Sometimes itoves quickly but then suddenly it freezes or takes forever to refresh when you change screens... you'd think there was money to develop a good app with your financial institution. |
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