HDFC ERGO Insurance App

Name: HDFC ERGO Insurance App
Rating: 3.494382 (31644 reviews)
Author: HDFC ERGO

Keep track of your insurance polices on your mobile phone.

"HDFC ERGO Insurance App" is a comprehensive mobile application that allows users to manage all their insurance policies, track claims, and access essential services like locating nearby network hospitals and garages. With features such as health card access, claim status tracking, and online consultations, it provides a user-friendly experience. The app also offers utilities like policy renewal reminders and document storage, making insurance management seamless and convenient for users on the go.

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By: HDFC ERGO

Downloads: 2,607,266

5.01K

Rating: 3.49

(31,644)

10 new ratings

Version: 7.36 (Last updated: 2024-08-01)

Version code: 30258

Creation date: 2011-12-15

Permissions:

android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
android.permission.ACTIVITY_RECOGNITION
android.permission.CALL_PHONE
android.permission.CAMERA
android.permission.FOREGROUND_SERVICE
android.permission.INTERNET
android.permission.POST_NOTIFICATIONS

Size: 26.76M

Email: co*****@hdfcergo.com

URLs: Website ,Privacy policy

Full description: See detailed description

Source: Google Play Store

Updated: a day ago

Ranking

# 33,544 ▲ 6

User reviews

Pros

Cons

App frequently logs users out, requiring repeated logins, which can be frustrating.
Claim processing is often slow, with claims frequently rejected or met with technical errors during submission.
The app interface is outdated and not user-friendly, with many users reporting slow responsiveness and navigation issues.
Users are often required to enter multiple OTPs for actions, leading to confusion and frustration.
The app is often plagued with bugs that prevent essential functions, such as renewing policies or linking accounts.

Most mentioned

The app's claim processing system is dysfunctional and often rejected without clear reason.
Users experience constant technical issues that prevent them from logging in or accessing their policies.
There is a lack of effective customer support, particularly during claims processing.
Many users find the app's user interface confusing and cumbersome, leading to repeated attempts to perform simple tasks.
The app is often unresponsive or crashes, making it difficult for users to manage their insurance policies effectively.

These summaries are automatically generated weekly using AI based on recent user reviews. User reviews may be inaccurate, spammy, or outdated.

User reviews

Way too many bugs. Keeps logging me out after every few days. Then, I have to login and reconnect my Google fit with this app. This process takes too much time, and sometimes it doesn't connect even after 5 minutes. I updated this app a couple of days ago, and now I am not able to connect to my Google account because the app is violating some google policy and trying to access some sensitive info.

Rahul Rewale, 2024-12-28

Worst experience. I've never encountered an app like this. I'm not sure why the app redirects to a new window when I click on the renewal policy. On the new window, I need to enter my policy details and confirm with an OTP. What's the point of using the app if I have to do login again ? After multiple attempts, I finally reached the policy details window, but I was unable to make the payment due to a 'Bad Gateway' error.