Reviews of Frontwave Mobile Banking
List of user reviews and ratings for Frontwave Mobile Banking
Total ratings
4.79
(Rating count:
6,865)Review summary
Users appreciate Frontwave Mobile Banking's easy login, fingerprint support, and convenient features like remote deposit and balance checks. However, many experience frequent app crashes, especially post-login, along with a problematic check deposit function that often rejects valid checks. Login difficulties such as unexpected logouts and slow loading are common, as are account handling issues like double charges. Bugs affecting newer devices and biometric authentication limit usability. Despite these drawbacks, recent improvements to the app's interface and credit union's customer support are noted positively.
Pros
- Easy to log in and use the app with fingerprint scanner and simple navigation.
- Allows quick balance checks without full login.
- Convenient mobile banking features like remote check deposit, bill pay, and transfers within and outside the credit union.
- Good customer service and support from Frontwave Credit Union.
- Recent app updates have improved the user interface and app infrastructure overall.
Cons
- App frequently crashes, especially after logging in or during sessions.
- Check deposit feature is unreliable; often fails to accept valid check images or endorsements.
- Login issues such as automatic logout within seconds or failure to load login screen properly.
- Double charging and account management errors causing unexpected fees and negative balances.
- Poor performance on newer Android devices and with biometric login features, including bugs with two-step authentication and fingerprint scanner.
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User reviews
Recent rating average:
2.40
All time rating average:
4.79
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-17 |  | | It is easy to log in and out of this app. Frontwave CU always has my best interest in mind, and takes my security seriously. Thank you Frontwave CU. |
| 2024-11-23 |  | | I enjoy the quick current balance check without having to completely log in, but once you're in, it continues to be very user-friendly. |
| 2024-11-17 |  | | Every single time I log into the app, it will kick me out within the first 15 seconds forcing me to log back in again. I don't understand why it does this, but absolutely annoying. |
| 2024-10-29 |  | | The app is terrible the software runs terribly have not had so many technical difficulties or hard usage with another bank |
| 2024-10-27 |  | | It doesn't work so I have to uninstall and reinstall. Sometimes it loads, or sometimes to just stops working and it white screens. |
| 2024-10-01 |  | | Delightful small town financial sevices, love the staff, but also delighted to be able to do most things on my Android phone. |
| 2024-09-30 |  | | The check deposit service is down right terrible. Took 1 check but doesn't take the other two I have. Terrible app. |
| 2024-09-04 |  | | Every since the app updated, when I log in to review my accounts, it says that my transactions have not synched and to log out, then retry in 10 minutes. I get the same notification after 10 minutes. Please fix this issue. |
| 2024-07-15 |  | | I've been with this bank since 2013, but today I am closing my account. I received a check refund for an auto policy that I canceled in the amount of $4.73, which I submitted through the app. They took the money back out because the auto insurance wouldn't clear the check, which is understandable. However, they also took a $15.00 processing fee from my account on top of the $4.73 I deposited. When I called to try to figure things out, they told me that it's just how they do things. |
| 2024-02-11 |  | | You still have a blank screen bug for your 2 step authentication. Once you open the text or any other app and return to enter the code, FW app is blank white screen and you cannot enter the code!!!! To make matters worse it wants to verify at every new cell tower you connect to. I can literally only use this version of the app on my previously authenticated wifi... that's it. I leave my area and I can't use the app. Fix it! Bring back the pin login! |
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