OnStar Guardian: Safety App

Key safety services on your smartphone
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OnStar Guardian: Safety App

OnStar Guardian: Safety App is a comprehensive safety solution providing family safety services including mobile crash response, roadside assistance, location status, and 24/7 emergency services. Designed for eligible OnStar members, it ensures help is available wherever you are, in any vehicle, enhancing peace of mind with features like real-time location sharing and priority access to OnStar Advisors.
Download
Install from Google Play Store

App stats

Downloads: 2,194,774
6.41K
Rating: 4.30
(9,293)
36 new ratings
Version: 3.4.9 (Last updated: 2025-03-10)
Version code: 201
Creation date: 2019-11-12
Permissions:
  • android.permission.ACCESS_ADSERVICES_AD_ID
  • android.permission.ACCESS_ADSERVICES_ATTRIBUTION
  • android.permission.ACCESS_BACKGROUND_LOCATION
  • android.permission.ACCESS_COARSE_LOCATION
  • android.permission.ACCESS_FINE_LOCATION
  • android.permission.ACCESS_NETWORK_STATE
  • android.permission.ACCESS_WIFI_STATE
  • android.permission.ACTIVITY_RECOGNITION
  • android.permission.BLUETOOTH
  • android.permission.BLUETOOTH_ADMIN
    • See more
Size: 72.82M
Full description: See detailed description

Ranking

# 37,429 ▼ 50
Other rankings
#101 in Lifestyle (Free) ▼ 18

Other platforms

Not available on Chrome
Not available on Firefox
Not available on Edge

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • The app can effectively track family members' locations when working properly, providing a sense of security.
  • OnStar's emergency response has been reported as effective during accidents, adding value for users.
  • The call/text feature is appreciated, allowing for better communication with family members.
Cons
  • The app frequently fails to provide real-time location updates, often showing outdated or incorrect locations.
  • Setup and sign-up process is cumbersome, requiring users to call and speak to an advisor rather than offering a seamless online option.
  • The app drains battery life excessively, and there are complaints about intrusive notifications and permissions that cannot be customized.
  • Customer support responses are seen as unhelpful, often suggesting repetitive actions like uninstalling and reinstalling without resolving issues.
Most mentioned
  • Inconsistent location tracking and updates, often showing delays or inaccuracies.
  • Cumbersome sign-up process requiring phone calls instead of online registration.
  • Frequent technical issues and poor customer support experiences.
User reviews
Frustrating process. Shouldn't have to call onstar and talk to an advisor in order to sign up. Having to read aloud credit card info, address information, email, etc is a hassle over the phone and leaves a lot of room for human error and telephone connectivity issues. Why can't I simply sign up online? Lost a subscriber and im sure countless others because of this inconvenience.
by Ben OConnor, 2024-12-09
It doesn't always track everyone. The last tracking for one family member is February. I've singed out, in and uninstalled and reinstalled, and still isn't working correctly. I'm editing to say this app hasn't gotten better. Editing 11/24/24... This app still doesn't work. I don't think the makers care at all because if they did, I can't imagine this app would still have the same issues. The entire point is to track family since personally we can reach via onstar in the vehicle for any issues.
by Lisa Hodges, 2024-11-24
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