Reviews of On: Shop Shoes & Apparel
List of user reviews and ratings for On: Shop Shoes & Apparel
Total ratings
4.90
(Rating count:
3,807)Review summary
Pros
- Easy to order products
- Comfortable shoes for extended wear
- High-quality materials and designs
- Good customer service experience reported by multiple users
- User-friendly app with a great design
Cons
- Customer service issues reported, especially automated responses
- App crashes and errors during order submission
- Limited payment options causing issues for some users
- Missing shipping options for certain locations like Puerto Rico
- Difficulty with returns or exchanges
Most mentioned
- Comfort of shoes
- Customer service concerns
- App functionality issues
- Ordering experience
- Quality of products
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
4.60
All time rating average:
4.90
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-31 |  | | so easy to order goods |
| 2025-01-22 |  | | Easy to order. Need to have more older models available. |
| 2025-01-17 |  | | Love the look and comfort!! |
| 2025-01-16 |  | | Easy and convenient |
| 2025-01-16 |  | | I have narrow bony feet and have tried every athletic shoe on the market. The ON Cloudmonster is the only shoe that I can walk 12000 plus steps daily without hurting my feet! I love them! |
| 2025-01-05 |  | | Great website and premium stock in every section. |
| 2024-12-18 |  | | True to size and oh so comfortable |
| 2024-12-11 |  | | i love the shoes but I'm not happy with the customer service I was provided today. Damn a robot! As much as you all charge for merch....a live agent should be available or at least a call back. |
| 2024-12-06 |  | | I have MAJOR BACK issues, and these are the only shoes that help relieve some of my pain. TY On Cloud! |
| 2024-11-28 |  | | I love On Cloud! very comfortable, I'm on my feet all day at work. my feet don't hurt at the end of the day! |
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