Reviews of Pioneer-Mobile Banking

List of user reviews and ratings for Pioneer-Mobile Banking

Total ratings

2.53 (Rating count: 250)

Review summary

Pros
    Cons
    • Frequent login issues, including being locked out and having to reset passwords.
    • Inconsistent functionality of features like fingerprint sign-in and notifications.
    • Constant app crashes and need to uninstall/reinstall.
    • Poor customer support and inability to resolve issues effectively.
    • Limited functionality forcing reliance on the web interface.
    Most mentioned
    • App crashes and fails to open frequently.
    • Need to repeatedly enter login information and verification codes.
    • Fingerprint sign-in rarely works after a few uses.
    • Notifications are not received despite being enabled.
    • Overall poor user experience and frustration with the app.
    These summaries are automatically generated weekly using AI based on recent user reviews. User reviews may be inaccurate, spammy, or outdated.
    See reviews for Pioneer-Mobile Banking on Google Play Store
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    User reviews

    Recent rating average: 1.40
    All time rating average: 2.53
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    Rating filters

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    0%     3 star
    0%     2 star
    40% (8)    1 star
    60% (12)
    Date Author Rating Comment
    2024-11-01
    Justin Hurley    		 Trash. For every one time I can access my account, there's another 10-15 times it tells me to update, which cases a crash on the app.
    2024-10-09
    Dylan K.    		 Can't do external transfers on the app, constantly have to turn my pin code back on, and now I don't get any notifications when my card is used. Seriously considering transferring my money to Broadview FCU and closing my Pioneer account.
    2024-04-02
    Carrie R    		 I have spent the past 30 minutes trying to use the mobile deposit, but it "can't find the endorsement". It is clear as day, but I constantly run into this issue! Given the actual bank hours are not realistic to anyone who works a 9-5 job, someone needs to fix this.
    2023-11-09
    J    		 Never works. I always have to delete and download again. It MAYBE works after a few reinstall attempts. Very similar experience to Pioneer's customer service. Don't even bother with this company. I changed to a new bank.
    2023-10-16
    Laura Lewis    		 Fingerprint sign in doesn't work, Pin code sign is has stopped working, device continously becomes disenrolled in mobile banking so I have to go through the whole enrollment process every third time I sign in. Can't make external transfers from the app. It's only use is to check a quick balance and internal transfer and even that can be done quicker on web browser at this point. Used to be a great app but steadily has gotten worse with time.
    2023-10-04
    Brandi Bellingham    		 App frequently stops working. Have had for years, and consistently have to uninstall and reinstall it to get it to work. Also, I have to sign in with user name and password regardless of choosing "remember me" or "fingerprints" removes my pass code as well. I have called more then once over this same issue. This is extremely inconvenient and upsetting. I expect better.
    2023-09-09
    Jessica Cruickshank    		 Constantly not remembering my sign in information/finger print sign in, have to re put information back in, wait for them to text me a code to make sure it's me, then continue to ask me to input my phone number to sign up (although I was just texted and this is approximately the 50th time I've done this). Once inside, although the finger print sign in option is still activated, you have to turn it off then back on again. I'm really hoping someone from the company sees this and fixes this.
    2023-07-31
    Brian Cavanaugh    		 Fingerprint login works for a few days and then goes back to requiring you to put in your ID and password then get a text verification and then provide your cell phone number. It must be uninstalled and reinstalled to work again. This is a very poorly written app.
    2023-07-06
    Molly Tenace    		 I no longer receive notifications of any kind even though notifications are enabled and have been enabled since I first installed it! Also, every time the app updates it resets my un and password and pin. Please fix the notification issues!
    2023-04-23
    A L    		 So sick of this app!! EVERY SINGLE TIME you log in, the app doesn't work and you have to verify everything, add the same number thats already been verified, it's like a 6 step process to transfer money or check accounts. They need to fix it!
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