Reviews of Banc of California | Personal
List of user reviews and ratings for Banc of California | Personal
Total ratings
2.47
(Rating count:
115)Review summary
Pros
Cons
- App frequently experiences issues and bugs
- Difficulties logging in and recovering accounts
- Limited functionality compared to the previous app version
- Customer service is unresponsive and frustrating to deal with
- Zelle payments do not work consistently
Most mentioned
- Inability to log in or access account information
- Frequent app crashes and freezing
- Limited support for essential features like Zelle and mobile check deposits
- Unhelpful customer service experiences
- Confusing account recovery process
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
1.10
All time rating average:
2.47
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-21 |  | | This app is archiac ...should be able to see all pending transactions. |
| 2025-01-20 |  | | This app hasn't worked well for a while, like well over a year. Why NOW won't Zelle completely load? I can't Zelle in 2025 on this app? Sheesh. |
| 2024-11-13 |  | | Texting confirmation isn't working |
| 2024-10-07 |  | | There are problems all the time. App freezes. It makes me start all over as if I was a new customer |
| 2024-09-26 |  | | Even though I have all alerts set, app will only notify me of withdrawals a few times before it stops notifying me altogether. The app before the merger was much better and I don't understand why they downgraded so much. |
| 2024-09-10 |  | | New app is not user friendly, less capability. Dislike entire new system.! |
| 2024-08-28 |  | | Constant problems. Can't do anything. Says update required every time I open it. Then it flashes banc of California 50 times. Good job. |
| 2024-08-15 |  | | Not so great, doesn't work 90% of the time. Could use a lot of updates/fixes |
| 2024-08-13 |  | | Since the merger, I deleted the old app, signed into the new mobile app, but after a frustrating hour and then "customer service " by phone, I am told that the ability to make a mobile deposit of a check which was easily accomplished with the old app, you now have to physically go a branch to get that set up. What??? I am a longtime customer and this is an absurd inconvenience. |
| 2024-08-09 |  | | Why would you roll out a new app without a function to recover account information since everyone has to log in again. Smh. OMG and I get an email saying I'm locked out of my account and to reach out to the bank, yet no contact information is provided. Absolutely awful experience |
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