VGN Fahrplan & Tickets
The free timetable app of the Greater Nuremberg Transport Network (VGN).
Total ratings
2.71
(Rating count:
6,395)Review summary
Pros
- Good customer service with quick responses
- The app has previously worked well for purchasing tickets
- Offers basic functionality for checking schedules and planning connections
Cons
- Frequent crashes, especially when trying to purchase tickets
- Problems with logging in and account management
- Slow response times and unreliable performance, particularly in rural areas
- Inadequate information on delays and schedules
- Transaction issues with integrating payment methods like PayPal and credit cards
Most mentioned
- App crashes frequently when trying to buy tickets or check schedules
- Poor reliability and slowness of app performance
- Customer service responsiveness is appreciated, but the app itself needs significant improvements
- Difficulty in logging in and linking payment methods
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
2.10
All time rating average:
2.71
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-20 |  | | good app by itself but I would love in app popups about important stuff |
| 2025-01-16 |  | | In general good app. But recent update in Jan 2025 is managed very badly. The app keeps to log me off. Can you please fix it? |
| 2024-12-23 |  | | App works fine but they typically bill through PayPal and it will show up on your credit card as a cash advance incurring even more costs. |
| 2024-12-21 |  | | Won't send the reset password email. What, do they turn off the servers when nobody is working on weekends? Please get your technology to work guys. It's 2024 not the 1980s anymore, time to modernize. |
| 2024-11-17 |  | | I had to pay on a different device as it did not want to connect the my account with the app. After I paid it is not showing my ticket after I fought and got part of my account access in. It used to be a lot easier to buy from the app. |
| 2024-10-28 |  | | i was fined because of this app, as i could not show my valid Deutschland ticket subscription, despite paying for it timely. the app crashes, is unreliable. sometime works when you restart the app, sometimes logout and login, sometimes you need to restart the phone. its just terrible |
| 2024-08-05 |  | | I can't access the network plans section: the App keeps telling me that the talkback mode is activated (what it definitely is not). Rest of the App is working okayish. Sometimes it's loading a bit too long and shows kind of slow response. |
| 2024-07-18 |  | | Unable to link a Visa card, my three digit security no. was too short, tried linking paypal, got logged out, was tild login credentials were wrong. Useless waste of tume. |
| 2024-07-11 |  | | TL;DR Bugggy and slow --- Takes forever to get my current location, sometimes fails. Unable to display platforms on a lot of connections. Sliding departures view is missing. Always loading the map in the background takes resources and slows the app down when the connection is not great (go figure in rural germany). Searching for a station takes too long to find the correct station. Prematurely starts searching for connections when you haven't finished entering details. Payment takes forever |
| 2024-06-17 |  | | It was working just fine a few month's ago- and now i can't even purchase my tickets [ i use paypal]. Plus, it tells me to select a town, but when i tap it, nothing happens. Edit: I managed to buy a ticket I hope the rest gets fixed about the location and all. Thanks for the help |
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