Reviews of isolved Benefit Services iFlex

List of user reviews and ratings for isolved Benefit Services iFlex

Total ratings

2.83 (Rating count: 162)

Review summary

Pros
    Cons
    • App frequently crashes and is unable to open or log in properly.
    • Authentication issues lead to users being unable to access their accounts despite having correct credentials.
    • Inadequate receipt upload functionality, limited to camera and photos only, making claims filing difficult.
    • Inconsistent performance across devices, with some users able to log in on PC but not on the app.
    • Poor customer support and lack of responsiveness from isolved administrators regarding persistent issues.
    Most mentioned
    • App crashes or fails to open completely.
    • Authentication problems prevent logging in.
    • Need for improved receipt upload functionality, preferably allowing PDFs.
    • Frequent need to reset passwords or reauthorize access.
    • Inability to effectively use eligible expense scanning features.
    These summaries are automatically generated weekly using AI based on recent user reviews. User reviews may be inaccurate, spammy, or outdated.
    See reviews for isolved Benefit Services iFlex on Google Play Store
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    User reviews

    Recent rating average: 1.20
    All time rating average: 2.83
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    Rating filters

    5 star
    0%     4 star
    5% (1)     3 star
    5% (1)     2 star
    5% (1)     1 star
    86% (19)
    Date Author Rating Comment
    2025-01-24
    Jen H    		 as buggy as it can be. won't able to login even with correct password after multiple changes.
    2025-01-17
    Rose    		 Can't login with my phone just on my laptop
    2023-10-21
    Kimberly Pendley    		 App crashes I Have uninstalled and reinstalled with no luck . I get an error message saying try reinstalling after app has been updated to fix the bug .
    2023-10-04
    Jessica Hupalo    		 App does not open. I have tried clearing the cache and uninstalling and reinstalling it and it does not work.
    2023-09-27
    Skylar Navarre    		 I used to use this app all the time to track my weekly payroll, but ever since the last update, apparently, the app just doesn't work anymore. Have no idea what I'm gonna do about my W2s next year
    2023-09-26
    Andrew Stibbards    		 App will no longer open, just flashes a white screen then crashes. Have restarted phone, cleared cache, nothing helps.
    2023-09-14
    Claudia Washburn    		 App crashes before I can even get it fully opened on my phone. It was great for tracking how much money I had on my HRA card through work when the app actually would open and work properly. Now it's just a useless icon that does nothing. Please fix this!
    2023-05-03
    Lenny Beaver    		 Every time I have my company send me the invitation to get into the app it works then one week later the app will not accept my username or my password and we have to redo everything all over again this app is junk.
    2023-03-02
    Tom Pearce    		 isolved does not actually care about information security or protecting private user information.
    2022-06-18
    Christopher Smith    		 The app needs to upgrade it's receipt organizer so we can upload PDF versions of our receipts and visit summaries. The app is good for having immediate access to your HRA or FSA balance and transaction history. But filing a claim through the app is tedious at best or impossible if you don't know how to take multiple screenshots of the visit summary and receipt. The receipt organizer only accesses your camera or photos.
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