Benefits by WEX

Name: Benefits by WEX
Rating: 3.630491 (4093 reviews)
Author: WEX, Inc.

Easily access and manage your benefits from your phone or tablet.

Benefits by WEX - Manage Your Benefits Easily

"Benefits by WEX" is a mobile app that allows users to easily access and manage their health benefit accounts. It offers real-time access to account balances, claims, and notifications, all while ensuring security through user login and biometric options. With features like uploading receipts, filing claims, and managing HSA transactions, this intuitive app provides a comprehensive way to take control of your benefits on the go, powered by WEX Health®.

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App stats

By: WEX, Inc.

Downloads: 736,415

2.24K

Rating: 3.63

(4,093)

11 new ratings

Version: 18.0.0 (Last updated: 2024-11-08)

Version code: 181

Creation date: 2010-12-09

Permissions:

android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_LOCATION_EXTRA_COMMANDS
android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
android.permission.BLUETOOTH
android.permission.BLUETOOTH_CONNECT
android.permission.CAMERA
android.permission.INTERNET
android.permission.POST_NOTIFICATIONS

Size: 19.42M

Email: cu*****@wexhealth.com

URLs: Website ,Privacy policy

Full description: See detailed description

Source: Google Play Store

Ranking

# 71,910 ▲ 116

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Once logged in, the app functions well.
The app has some useful features for managing expenses and claims.
The recent updates have resolved some authentication issues for some users.

Cons

Significant login issues, with many users unable to log in or facing repeated authentication failures.
The password requirements are seen as overly restrictive and inconvenient.
The app's performance is slow, causing timeouts and frustration during claim submissions.
User experience is poor, with confusing layouts and lack of intuitive navigation.

Most mentioned

Login issues and difficulties with authentication.
Requesting permissions that seem unnecessary, such as location and contacts.
Frustration with the claims process and handling of receipts.
Poor user interface and inability to easily modify uploaded documents.

User reviews

This app is unusable. No problem logging in online, no problem with any other app on my android (not rooted btw), keeps saying username/password incorrect. Well, it is correct in fact. Edit: The problem (figured it out on my own btw) was that the password Wex accepted via a website was not meeting password requirements when used in the app!?! Changed password and now it works. Hope it helps some poor soul in the future.

Francisco “K”, 2024-12-24

11/2024: the app now states I'm using a rooted device, so I can't use the app. My device isn't currently rooted and never has been. I tried uninstall and reinstalling, restarted my device, and neither solved the issue. The app just keeps crashing on my phone. Tried clearing cache, deleting and re-downloading, restarting my phone...using my own funds shouldn't be this challenging.