Benefitfocus Health Accounts
Save time and hassles with Benefitfocus Health Accounts app!
Total ratings
2.89
(Rating count:
55)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated.
Pros
- Easy to use
- Simple and quick navigation
- Secure
Cons
- Cannot log in or has frequent login issues
- Poor receipt upload functionality
- App freezes or crashes
- Customer service is unhelpful and outsourced
Most mentioned
- Issues with logging in
- Problems with uploading receipts
- App usability challenges
- Customer service dissatisfaction
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User reviews
Recent rating average:
2.80
All time rating average:
2.89
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2023-10-30 |  | | Got this app for work and it won't even open. |
| 2022-05-30 |  | | Love this app it's legit |
| 2021-10-22 |  | | Easy as can be! |
| 2021-08-01 |  | | Easily navigate throughout the app |
| 2021-07-25 |  | | Mostly good but the receipt system is poorly implemented. Won't let me use a picture my wife sent me |
| 2021-04-19 |  | | Maybe its the app maybe its Benefitfocus customer service that doesn't know what to do with info that goes through app. I'm having a hard time...going on 4 months just to be able to use my account. They have outsourced their customer service so the service only has canned responses and do not understand system and will give you wrong answers and advice. As an end user of Benefitfocus I would give zero stars if I could. |
| 2020-11-28 |  | | This is one of the the worst apps I have ever had to use. At least with the previous provider the app was user-friendly. |
| 2020-11-06 |  | | Can't login. Tried many times |
| 2020-10-29 |  | | Very simple to use |
| 2020-10-01 |  | | App never works!! System error. Website never works either. I wish my employer would change HSA carrier!! Horrible!!!! |
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