Reviews of KFC Malaysia
List of user reviews and ratings for KFC Malaysia
Total ratings
2.72
(Rating count:
37,200)Review summary
Pros
Cons
- App frequently fails to process orders, leading to frustrations with both pickup and delivery.
- Location services are inaccurate, causing issues with order delivery addresses.
- Issues with payment processing and transaction errors are common.
- Poor order tracking and notifications regarding status updates.
- Coupons and discounts do not apply correctly or are not updated in real-time.
Most mentioned
- Order processing and retrieval issues, leading to either missing or delayed orders.
- Inaccurate or failing location services making it hard to set delivery addresses right.
- Payment errors preventing users from completing their orders.
- Lack of effective customer service support for resolving issues.
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
1.20
All time rating average:
2.72
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-28 |  | | Worst app ever .. I ordered for today ..it automatically change the date and time ..now the order changed to tomorrow? What is this ..?? There is no option for cancel order . Not recommended.. now who is responsible for that? |
| 2025-01-26 |  | | 1. the review form on apps can be removed alr, cause you all did not view on it 2. edit: when add to cart hit internal server error, bro how can this happen, you need to ensure this app is work when you launch or upgrade system |
| 2025-01-24 |  | | Good interface, but no way of submitting an incomplete order complaint via the app. Submitted a complaint through the website and the ticket was created but no follow up whatsoever. Terrible service accompanying an alright app. |
| 2025-01-15 |  | | No matter whether I press locate or I type in my own address, the app keeps "correcting" it to a location a few houses away. How to order delivery like this? Stupid app. Do you guys know how delivery works? It needs to go to the right destination. Fail app. |
| 2025-01-14 |  | | im software engineer but your app after kill app. loading 2 minutes. make a meeting how to improvise user experience. and rnr ayer keroh northbound not in map but promote in store to download but cant order . what in the world is this app launching promotion in app but yeah thats it |
| 2025-01-11 |  | | I'm incredibly frustrated with my experience on this app. It's been nothing short of terrible. First, I encountered problems with setting my delivery address. Now, I can't even add items to my cart. It keeps failing to update, and my cart remains empty. It seems like this app wasn't properly tested before being released. If it's not ready for public use, it shouldn't be available. |
| 2025-01-10 |  | | Ordered and it said it would arrive in 30 minutes, yet the order tracking was broken and didnt update even until an hour in. |
| 2025-01-10 |  | | Just use grab Dont use this app No driver contact number No proof of delivery Very very very slow in fixing the problem on delivery problem like wrong or less item received |
| 2025-01-10 |  | | Worst apps Order twice also say no rider pick up.. 1st time wait for 2hrs.. ask me to pick up by myself then no refund any delivery fee 2nd time also wait for 1hrs.. then call say need to wait.. Don't order by this app , u will not get ur food , use food panda those then better |
| 2025-01-09 |  | | I am writing to express my extreme disappointment with this useless app. At 11.51am I have placed my order with full payment paid through this app and choose to pick-up my order from the outlet. The app showed me that my order should be ready by 12.06pm. I entered the store around 12+pm and I was told that they did not receive my order. My app is still showing me that my order is still processing. I have waited for 30mins in the outlet and they still not receive my order. Such a lousy app!!! |
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