Kennebunk Savings Mobile
Kennebunk Savings Mobile is the easy and safe way to bank on your mobile device.
Total ratings
4.55
(Rating count:
658)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated.
Pros
- Easy to use and user-friendly interface.
- Works well for transactions and account management when functional.
- Great customer service and support from the bank.
- Convenient features like mobile deposit and balance transfers.
- Good layout and updates improve functionality.
Cons
- Frequent glitches and issues logging in or accessing accounts.
- Problems after app updates, including crashes and slow performance.
- Lack of reliable customer support when app issues arise.
- Complexity of the terms and conditions agreement.
- Inconsistent availability and uncommunicated outages.
Most mentioned
- App frequently experiences issues and errors.
- Users often cannot log in or access their accounts.
- Customer support is often not helpful or responsive.
- App updates can lead to more problems rather than fixes.
- Users appreciate the user-friendly aspects when the app works.
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User reviews
Recent rating average:
3.20
All time rating average:
4.55
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-10-31 |  | | Easy to use and transactions can be seen quickly! |
| 2024-09-09 |  | | works ok for the most part.. they fixed the fingerprint scanner internal programming. |
| 2024-07-11 |  | | I've had this app for a very long time & it's very user friendly. I always get my results, no problems ever except a cpl times when it said I couldn't log in & to please try later & the occasional update which never results in down time. |
| 2023-01-04 |  | | Application is "ok", but not on par with other banks. It does allow you to do what I need. However, it does not exit properly. My phone reports it still running after I exit. I have to force stop it after every use. Dangerous for security. |
| 2022-08-31 |  | | I like the app except to log in after a little while they require a seconds verification. They call and give you a pin verbally. If I don't have a pen and a piece of paper forget it. I won't remember the number. Send a text!! |
| 2022-03-31 |  | | My app stopped working for a few weeks last year, took weeks to address it and this year 2022 there is another problem where one can't access your accounts via the app. I know it's being addressed but it isn't easy to find out there's a problem and that it'sbeinglooked at. |
| 2021-11-09 |  | | The 50-page agreement is just plain unfair and over-complex. I believe that if you polled your users you would find that nearly none actually read it, and even fewer understand its meaning. Consider a much simpler, perhaps bulleted, document. The result would be that you could have some confidence that those who click, "AGREE", would actually agree, and would, in fact, make some effort to comply with it. |
| 2021-08-23 |  | | Second day in a row that the app has been "experiencing issues and I should check back later". What's the point in having a banking app to check your accounts and handle your money if it doesn't let you log in? Does this frequently. And yes I'm up to date on all updates and no my connection isnt bad. Please make it so people can actually use your app. Two days down and counting. |
| 2021-06-25 |  | | Well, everytime you do an upgrade im blocked out of my mobile app with no help from customer service except, oh it must be your phone. So maddening, the error message blocks me from signing in, just says you need to call for assistance. Doesnt even say who ! So you did the upgrade a day ago and i' m without access x 2 days. And no one at the bank is willing to help. Thats customer service for you ... |
| 2021-03-21 |  | | Great when it opens. Seems to get an error message to call customer service more than it opens. Love that the banks response to their app not working in reviews is to AGAIN "call customer service " Just fix your mobile app Update 3/20/20 all day long this app has not worked. And online you can't get into your account. In this day of technology we want a bank app that works like it is supposed too. This app is so glitchy |
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