illy
Taste. Love. Be Rewarded.
Total ratings
3.32
(Rating count:
619)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated.
Pros
- The coffee quality is highly praised and considered the best by multiple users.
- The app design is visually appealing and has fun features.
Cons
- The app frequently crashes or fails to function properly, making it frustrating to use.
- Users face issues during the sign-up process, often receiving error messages.
- The app does not allow users to utilize their loyalty rewards and bonuses effectively.
Most mentioned
- The app's functionality is inadequate, with many users unable to complete registration or access features.
- Users are disappointed with the integration issues between the app and the website.
- The coffee is consistently highlighted as excellent, contrasting with the app's poor performance.
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User reviews
Recent rating average:
1.90
All time rating average:
3.32
Upgrade to see all 24 reviews
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-26 |  | | Worst experience....i have this app since 2020 ....it never worked...never, very difficult to use your ambassador bonuses,because you cannot add them . Very bad app and experience |
| 2025-01-03 |  | | I only drink decaffeinated coffee, for health reasons, and of all the ones I have tried, illy is by far the best. Really tastes like coffee. |
| 2025-01-02 |  | | Unable to pay using the app, not an option and not allowed to delete within the app. |
| 2024-11-21 |  | | Wanted an easier way to view my subscription but this just opens the web page which doesn't have you logged in. Not useful at all. Subscription process is very confusing. Love the coffee but your tech needs all the help. |
| 2024-10-04 |  | | Lovely and the best coffee |
| 2024-07-25 |  | | It doesn't even allow me to sign up. I tried with several email addresses, but without any success: it says that the chosen email address is invalid. |
| 2024-01-18 |  | | I got 2 years ordering coffee from you . The app never works 😡 I can't understand how the app doesn't work, even now after a year from my firs review .Try to order through Google you can pay just by PayPal. I am really Dissapointed, probably it's time to change my coffee 😞😞😞 |
| 2023-08-03 |  | | I got prompted to rate this app that I've never used and don't have installed on my device. So clearly they're fishing for fake reviews by sending out these types of prompts. Fun! |
| 2023-02-04 |  | | The coffe is the best,,the app doesnt work properly,i cant use my vouchers on my subscriptions,you guys have to do better work on the app,and starbucks will be on the shadow |
| 2022-11-15 |  | | The number one feature should be a "buy again" option. I shouldn't have to search my item and put 6 of them in the basket. It should be a one-touch reorder. Fail. |
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