Reviews of Harborstone Mobile Banking
List of user reviews and ratings for Harborstone Mobile Banking
Total ratings
4.55
(Rating count:
3,189)Review summary
Pros
- Easy to navigate and use
- Provides good account information
- Responsive customer service when needed
- Convenient for managing accounts anytime, anywhere
- Allows for combined access to personal and business accounts
Cons
- Mobile deposit function is unreliable and often requires repeated attempts
- Biometric login issues such as turning off and incorrect password prompts
- Bill pay service has history of sending payments incorrectly and causing delinquencies
- Pop-ups during transactions interfere with usability
- Check deposit feature is overly sensitive and time-consuming
Most mentioned
- Mobile deposit issues
- Biometric login problems
- Reliability and speed of the app
- Poor customer service experience
- Bill pay inaccuracies
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
3.60
All time rating average:
4.55
Upgrade to see all 29 reviews
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-26 |  | | The one problem I have it that it doesn't update the amount I have left after spending like it takes a few just for the transaction to show up. |
| 2025-01-23 |  | | I am.partially blind and was having trouble signing in. S young lady, Shelby, spent a very.long time helping me ! Thanks so very much Shelby |
| 2025-01-12 |  | | This app and credit union is a joke. App is garbage and won't even let me access my account. Their "customer service" chat is useless since they have no idea what they are doing. Avoid this credit union, there are so many better ones out there. |
| 2024-12-11 |  | | Clunky and misses basic functionality on transfer or future scheduling |
| 2024-12-02 |  | | At my Tacoma branch, the staff have always been friendly an helpful. The app features have also helped as well. My daughter likes it when they sometimes put cookies out next to the coffee. Hopefully, we'll see more cookies in the future. |
| 2024-12-01 |  | | Very good about letting you know when there is an issue. Easy to use |
| 2024-11-23 |  | | It has continued to give me satisfaction over and over... |
| 2024-10-26 |  | | Software is never 100% these days as software designers are getting more and more uninterested, but this App seems to be pretty intuitive with a quick response time. I like now I can open one App and see both my accounts login. This is new and saves time, we can now get down to one App for Business OR Personal. The very definition of "Intuitive"... |
| 2024-09-23 |  | | After working fine for months my finger print login just stopped working again... I have never once had Bank of America forget my fingerprint. |
| 2024-09-23 |  | | App is easy to navigate and very basic. Mobile deposit and personalization is not very good. |
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