Columbia Credit Union
Mobile banking access for Columbia Credit Union members
Total ratings
4.56
(Rating count:
4,379)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated.
Pros
- Easy to use check deposit feature
- Reliable app for checking balances and making transfers
- Great customer service
- Clean and straightforward interface
Cons
- Mobile check deposit often fails and takes multiple attempts
- Delayed transaction notifications and alerts
- Issues with biometric login and security features
- Reporting bugs and poor design in navigation
Most mentioned
- Mobile check deposit needs improvement
- Inconsistent transaction notifications and alert delays
- App interface could be more intuitive
- Biometric security issues
- Customer service experiences noted as positive
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User reviews
Recent rating average:
3.10
All time rating average:
4.56
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-31 |  | | Update: love the check deposit feature - works better than others I've used. Easy to use. App is even better now, with more features available. |
| 2025-01-26 |  | | Reliable. I log on several times a day for various reasons. Love it! |
| 2025-01-17 |  | | Electronic deposit works a third of the time and transaction notifications are not timely |
| 2025-01-17 |  | | Great app! Always super easy to use and customer service is phenomenal! |
| 2025-01-09 |  | | great interface all the info you need is right there! |
| 2025-01-03 |  | | Lots of bugs. Don't get notifications. takes about a day to get alerts If you even get them at all. Can't make deposits, says I need to get off Wi-Fi because of the deposit policy. And as soon as I try on cellular, I get the same error. Needs work |
| 2024-11-06 |  | | App is poorly designed, feels clunky and unintuitive each segment of the app is like its own app in itself. The app doesn't communicate within itself very well. If you have a car loan, a credit card and a bank account you are having to do things three entirely different ways and none of it is very connected in the app at all. Just very poorly designed |
| 2024-11-01 |  | | Really improved! My only complaint is that on the dashboard, there should be a button on the income checking account showing status (qualified, not qualified, problems), and when clicked shows the details. |
| 2024-04-11 |  | | I really like they new interface. Had to go into the bank to establish my new online ID but after that everything has been seamless. Thanks Columbia. 4-11-2024 Update: Only negative aspect of this app is that every time I open a non-factory keyboard on my phone. I have to bypass this message every time I use the app. |
| 2023-08-12 |  | | This app and bank are terrible! You have to call to do practically anything. I have to use their website to make a payment on my truck and their app to view my balance. I email and they are not helpful. They had to call to verify my login, the same device I've always used. When they called, of course it wasn't a human and it couldn't help get me logged in. It was Saturday, so I couldn't get help. I will pay my loan off and never use this bank again. I don't have time to call on every whim. |
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