Reviews of Royal Credit Union
List of user reviews and ratings for Royal Credit Union
Total ratings
4.64
(Rating count:
8,773)Review summary
Pros
- User-friendly interface with an easy layout
- Great customer service, especially in handling account security issues
- Convenient features like check deposits and transfer capabilities
- App performs well with quick access to banking needs
- Helpful resources and links to more information on their website
Cons
- Frequent crashing and issues with stability after updates
- Problems with the mobile deposit feature, often requiring multiple attempts
- Limited to saving information for only two accounts, which is frustrating for users with multiple accounts
- Lack of fingerprint login for business accounts after the app merger
- Inability to manage auto withdrawals and future payments effectively
Most mentioned
- Crashes and instability of the app especially after recent updates
- Issues with mobile deposit function not working properly
- Need for improved account management features, such as saving multiple accounts
- Customer service responsiveness and security features
- Overall layout/interface being user-friendly but needing more improvements
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
3.50
All time rating average:
4.64
Upgrade to see all 26 reviews
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-24 |  | | Staff is always on point! I like the fact that they contact their customers when there is suspicious activities going on with your account. Great job team!! |
| 2025-01-18 |  | | Nice layout/interface. Seldom glitches. Helpful resources therein; Links to bank website so you can access further if needed. |
| 2024-12-17 |  | | Been a great app, had no problems for a long time, but recently every time I try to "pay a credit card from a non Royal account" when it tries to download the agreement of terms PDF (which I've only downloaded a hundred times now) the whole app just crashes and kicks me out, it makes it hard to pay bills. Lovely quick response from the dev, glad they are aware and working on a fix! Will update to 5 stars when fixed entirely! |
| 2024-12-05 |  | | Great credit Union to deal with. They have several convenient twin cities locations. And also a few in Western Wisconsin that I know of. They have a very great app for you to be able to take care of all of your financial needs. Thank you Royal Credit Union. A+ |
| 2024-11-28 |  | | App got much worse after merging with the business app. Since I have several personal and business accounts, I need both to function. Right now the business accounts will not accept fingerprint login like it used to. Very annoying since I log in multiple times ever day. Additionally RCU business accounts no longer connect to my account aggregator (Monarch). Very annoying. We've done business at RCU for many years now and have had no issues with the app until the app merger. |
| 2024-11-19 |  | | Can't make it so I get a text instead of a phone call to unlock my account? Edit: I found where to enable text, but maybe that should be something newcomers are asked if they want to enable when logging in for the first time. |
| 2024-11-08 |  | | Worst banking app. I didn't think it could get worse. Constant crashing and unusable features. |
| 2024-09-17 |  | | Can't access my online account since the number I used to verify it. Is no longer active. Now I can't even use the app even though I went online and removed the number from my account. Still can't access the app. Any input how to fix this or is this a permanent deal. |
| 2024-09-02 |  | | The simplicity of making transfers and check deposits works easily. Done in a flash. Have used multiple years. |
| 2024-08-24 |  | | Easy and Friendly Use app. The only thing I would like to see, is a way to get a notification alert for every transaction out of the account. Other than that, this app is great and simple! |
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