IBM Control Desk

"IBM Control Desk" is a mobile application that allows service desk agents, field agents, and managers to manage and resolve tickets anytime, anywhere. With features for viewing and editing tickets, changing ownership and status, and commenting on requests, agents can keep workflows moving, even when away from their desks. End users benefit from self-service capabilities such as searching for solutions and tracking service requests directly from their mobile devices, all while ensuring efficient communication and approval processes.