Reviews of ERCU Mobile

List of user reviews and ratings for ERCU Mobile

Total ratings

4.45 (Rating count: 118)

Review summary

Pros
  • Easy secure access
  • Biometric login options (fingerprint scan)
  • Ability to do everything in the app that can be done at the bank
  • Great customer service and support
  • Instant deposits and transfers
Cons
  • Lacks the ability to view pending transactions
  • Some features missing compared to older app versions
  • Limited communication options with bank support
  • Confusing balance information for some users
Most mentioned
  • Pending deposits not visible
  • Biometric login convenience
  • Good customer service
  • Ease of use and understanding
  • Instant transactions
These summaries are automatically generated weekly using AI based on recent user reviews. User reviews may be inaccurate, spammy, or outdated.
See reviews for ERCU Mobile on Google Play Store
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User reviews

Recent rating average: 3.30
All time rating average: 4.45
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Rating filters

5 star
55% (11)
4 star
10% (2)
3 star
10% (2)
2 star
10% (2)
1 star
15% (3)
Date Author Rating Comment
2024-09-04
S H
Why cant i get nitifications? Its greyed out and wont let me turn on
2024-06-25
Kenda R. Perry
I am happy that I decided to get this app, especially with the biometric prompt. I am still very pleased with the app after 2+ yrs
2024-04-30
T H
I love employee resources credit union. The employees are so great..
2023-02-10
julie kephart
Easy secure access and if any issues can always can my branch to get things fixed up fast. We love using ERCU for our banking needs!
2022-11-19
Christopher Wilson
Could use some more features
2022-09-27
Mary beth Barnes
It's ok a little bit confusing cause sometimes I don't know how much money I have in the bank.
2022-09-20
miley hall
I like the old app better and it would be nice if y'all showed any deposits that are pending so we know that is coming and don't got to worry about it we know it's coming and gives peace of mind and we know it's going to be been post to our account
2021-11-28
Joshua Anderson
There is no 24 hr emergency number or anyway to contact someone
2021-09-07
Tjv 's life
Great app! Wish they would bring back "pending deposits" like they used to do, but unfortunately, I guess to many people complained cuz it would say "pending" and get mad when it wouldn't hit the next day, because they don't understand that that's not how it works. Other than that, works fine, can do the fingerprint login after intial setup, and easier than going to the bank or website!
2021-07-14
Jodie Lovett
My only problem is the app doesn't show what is pending. It use to but, it doesn't anymore. I miss that because I could see exactly what was coming through my account st all times and knownif I was missing anything while I was balancing.
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