List of user reviews and ratings for ERCU Mobile
Total ratings
4.45
(Rating count:
118)
Review summary
Pros
- Easy secure access
- Biometric login options (fingerprint scan)
- Ability to do everything in the app that can be done at the bank
- Great customer service and support
- Instant deposits and transfers
Cons
- Lacks the ability to view pending transactions
- Some features missing compared to older app versions
- Limited communication options with bank support
- Confusing balance information for some users
Most mentioned
- Pending deposits not visible
- Biometric login convenience
- Good customer service
- Ease of use and understanding
- Instant transactions
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
3.30
All time rating average:
4.45
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Date | Author | Rating | Comment |
---|---|---|---|
2024-09-04 | Why cant i get nitifications? Its greyed out and wont let me turn on | ||
2024-06-25 | I am happy that I decided to get this app, especially with the biometric prompt. I am still very pleased with the app after 2+ yrs | ||
2024-04-30 | I love employee resources credit union. The employees are so great.. | ||
2023-02-10 | Easy secure access and if any issues can always can my branch to get things fixed up fast. We love using ERCU for our banking needs! | ||
2022-11-19 | Could use some more features | ||
2022-09-27 | It's ok a little bit confusing cause sometimes I don't know how much money I have in the bank. | ||
2022-09-20 | I like the old app better and it would be nice if y'all showed any deposits that are pending so we know that is coming and don't got to worry about it we know it's coming and gives peace of mind and we know it's going to be been post to our account | ||
2021-11-28 | There is no 24 hr emergency number or anyway to contact someone | ||
2021-09-07 | Great app! Wish they would bring back "pending deposits" like they used to do, but unfortunately, I guess to many people complained cuz it would say "pending" and get mad when it wouldn't hit the next day, because they don't understand that that's not how it works. Other than that, works fine, can do the fingerprint login after intial setup, and easier than going to the bank or website! | ||
2021-07-14 | My only problem is the app doesn't show what is pending. It use to but, it doesn't anymore. I miss that because I could see exactly what was coming through my account st all times and knownif I was missing anything while I was balancing. |
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