Reviews of GoWabi - Beauty & Wellness
List of user reviews and ratings for GoWabi - Beauty & Wellness
Total ratings
4.85
(Rating count:
9,330)Review summary
Pros
- Great deals for beauty and wellness services, especially spas and treatments.
- User-friendly interface with easy access to a variety of treatments and services.
- Convenient booking options and cashless payment via the app.
- Good promotions and discounts available regularly.
Cons
- Poor customer service regarding refunds; refunds offered only as vouchers, not to original payment methods.
- Frequent technical issues such as navigation difficulties, booking failures, and slow app performance.
- Inconsistent information between the app and actual availability of services, leading to booking complications.
- Ineffective search functionality that often yields irrelevant results.
Most mentioned
- Refund policies and difficulties in getting actual cash back.
- Frequent bugs and technical issues impacting user experience.
- Difficulty in searching for specific services or treatments in the app.
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
2.90
All time rating average:
4.85
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-23 |  | | Great deals for spas. Especially Onsens which I love here in BKK..Great app. |
| 2024-12-30 |  | | the platform refuses the refund by the original payment method. they only offer time-limited voucher that can only be used in their own platform. |
| 2024-12-15 |  | | Bought a service which, in the app on the purchase page, says that it is fully refundable as cash back within 7 days but when trying to get a refund, they said they would only refund with a voucher with 1 year expiry date (not even as credits). Very misleading and not responsible for their mistake. |
| 2024-12-15 |  | | Have a lot of business in the app. In the current version, I could not check the shop info such as opening and closing time. I also couldn't use Cashback on the check out page (page just dimmed without any selectable options). |
| 2024-10-10 |  | | When we are on special day just like today 10.10 No active of wheel spinning for special coupon, |
| 2024-09-11 |  | | the coupon expired and gowabi didn't even bother to let customer know. |
| 2024-08-23 |  | | incredible promotion and very supportive by user reviews |
| 2024-06-16 |  | | Great app for spa, massage and beauty treatments in bkk |
| 2023-11-25 |  | | Edited in 2023. Back to try the app again. I still think the website is better (except when it's about location search). In app, some links that work in website don't work. You click pictures in merchant page and they are small and won't rotate. In map view, filter doesn't work. It's funny you've been in the market as startup for years but couldn't make simple features work. I dare not make purchase in app. |
| 2023-11-12 |  | | Cant find where i used to always find on web. when using the web, The web keeps sending me to the app and it got stcuk at the bird logo. Terrible app. Love Gowabi deals, but app's user experience is so bad. Pls fix |
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