FSNB Mobile Banking
Download the FSNB mobile app to safely and securely manage your bank accounts.
Total ratings
4.25
(Rating count:
2,385)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated.
Pros
- Easy to navigate
- Convenient to use
- Generally does what is needed
Cons
- Connectivity issues after updates
- Problems with logging in and accessing the app
- Frequent bugs and crashes
- Dissatisfaction with customer service response time
Most mentioned
- App experiences connectivity problems
- Issues with logging in and being able to access the account
- Frequent updates lead to app malfunctions
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User reviews
Recent rating average:
1.90
All time rating average:
4.25
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-09 |  | | Love my Mobile banking. Hope l don't have any problems. |
| 2024-11-07 |  | | Great app, easy to navigate |
| 2024-11-05 |  | | It now says this app has a bug, and I can no longer open it on my android phone. I've uinstalled and reinstalled, and there was no change. Please fix!!! |
| 2024-10-30 |  | | They used to be really good at getting back to me right away. After the upgrade, it's a little slower. It's funny how overdraft fees were able to be taken out, but the check that was deposited into my account wasn't available. Anything to make some money off of someone, l guess. Now the app won't even connect. The back button doesn't work |
| 2024-10-29 |  | | Stay far away from this bank... I disputed a transaction 9/26/24 now im been told the dispute will last until 12/23/24 and they see that the merchant did'nt take the money out off my accout total of $207... Even paypay settle dispute within 3days |
| 2021-06-18 |  | | They continue to just ignore the fact the app has issues. Before this last update I was able to mobile deposit my checks just fine. Now? Every time I try it doesn't read my check at all. And sending a question to the help desk just prompts them to say to send pictures of my check. No. I don't think so. If I am paying for this service it should work. |
| 2021-01-23 |  | | The app was good now its HORRIBLE. It takes 5-10 tries to get on my mobile banking. It always says loading and never loads. I've tried closing the app and restarting but it still don't work. I would hate to be somewhere shopping trying to be sure I can cover my expenses and can't get into the system. Please FIX THIS |
| 2021-01-22 |  | | Since the update I have connectivity issues. This app went from very easy to use to not even being able to open it. It's a piece of trash now. I've gone back to just using the IVR system and calling to check on my account or just driving to a ATM. |
| 2021-01-19 |  | | Even on a gig speed fiber connection it won't load reliability and says my connection is slow. Who ever designed this app is obviously the one on the slow side!! Getting ready to change banks! Reliability is everything folks... |
| 2021-01-18 |  | | Since the most recent update, I am no longer able to access mobile banking using the app. It says "connecting" for as long as I let it stay that way or until my phone times out. I have completely removed and reinstalled the app with no luck. I have no problem accessing online banking via a web browser. |
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