Freshdesk

Streamline your support and make customers happy

Freshdesk - Android App for Customer Support

"Freshdesk" is a powerful Android app that enables you to deliver exceptional customer support from anywhere. It consolidates customer queries from various channels such as email, phone, chat, and social media, allowing you to efficiently manage tickets, prioritize tasks, and streamline responses. With features like scenario automations, push notifications, and ticket management, it helps you enhance customer satisfaction and improve support operations on the move.
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Install from Google Play Store

App stats

Downloads: 477,452
632
Rating: 4.36
(8,550)
6 new ratings
Version: 9.2.5 (Last updated: 2025-02-25)
Version code: 884
Creation date: 2013-12-20
Permissions:
  • android.permission.ACCESS_ADSERVICES_AD_ID
  • android.permission.ACCESS_ADSERVICES_ATTRIBUTION
  • android.permission.ACCESS_COARSE_LOCATION
  • android.permission.ACCESS_FINE_LOCATION
  • android.permission.ACCESS_NETWORK_STATE
  • android.permission.BROADCAST_STICKY
  • android.permission.CAMERA
  • android.permission.FOREGROUND_SERVICE
  • android.permission.INTERNET
  • android.permission.POST_NOTIFICATIONS
    • See more
Size: 76.38M
Full description: See detailed description

Ranking

# 90,416 ▼ 213

Other platforms

Freshdesk (v0.0.0.8)
7,000 3.69 (39)
Not available on Firefox
Not available on Edge

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Provides a way to track tickets on the go
  • User-friendly and easy to navigate
  • Great support from Freshdesk
  • Helps manage customer inquiries effectively
Cons
  • Frequent and annoying notification issues
  • Limited functionality compared to the web version
  • Bugs causing app crashes and access problems
  • Lack of features like saving drafts and editing notes
Most mentioned
  • Notification issues
  • Limited functionality
  • App crashes and bugs
  • Intuitive design
  • Great for ticket management
User reviews
I had happily used fresh desk for a year. I recently reached out about changing my subscription. This was there weeks ago and still no one had contacted me about resolving this. This latest update also doesn't work well. It notified me about tickets that are auto deleted It never used to do this. The notifications on the app are is empty but my cell phone died dozens of notifications that I need to clear in the app, but can't. Hopefully someone will respond to my emails now.
by Dee Lucas, 2023-10-08
Works pretty well for the most part, but I have two issues. * We have summaries for tickets enabled on the desktop version but that doesn't show on the mobile app * Every couple of days I have to redo my notification schedule. I set it to weekdays but it changes to Wednesday-Sunday randomly. I have no idea what causes it but it's incredibly frustrating because if I forget, I don't get ticket notifications on Monday or Tuesday—our two busiest days.
by Derek Hutton, 2023-08-25
View all user reviews