Reviews of Freetrailer
List of user reviews and ratings for Freetrailer
Total ratings
4.47
(Rating count:
22,975)Review summary
Pros
- Easy to use and intuitive interface
- Good customer support, quick response times
- Accessible service with ability to leave trailer anytime without employee oversight
- Variety of trailers available for rent
- Reasonable pricing for the service
Cons
- Frequent issues with app functionality and bugs
- Problems with Bluetooth connectivity for locks
- Requiring users to re-register and losing previous accounts
- Payment processing errors and difficulties
- Inconsistent availability of trailers despite reservations
Most mentioned
- App often crashes or has functionality issues
- Difficulty in making reservations and processing payments
- Bluetooth locking system is unreliable
- Need for re-registration after updates
- Poor user experience with error messages and lack of support
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
3.60
All time rating average:
4.47
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-27 |  | | Very good in the beginning but now the app is working poorly and it gives many errors |
| 2025-01-23 |  | | I rented a trailer and exceeded the time. I tried to add an extra hour in the app but the app failed to process payment. I called the support and they added the hour without charging the fee for a late return. Thank you for the great service. |
| 2025-01-04 |  | | first trollet was looked handle and looked wheel. would have liked a way to report it. had to cancel and get new one. this one worked well 👍 |
| 2025-01-02 |  | | Always easy to use and many trailers available. |
| 2024-12-30 |  | | Everything worked smooth and the trailer was in good stapeln. |
| 2024-12-24 |  | | That's probably the best application and service I've experienced all my life. It's very convenient to use the application. I called them on Christmas day, and the waiting time was just 1 minute. I would definitely love using this system. |
| 2024-12-21 |  | | Bluetooth lock a little unreliable,otherwise great |
| 2024-12-04 |  | | Great idea just too many issues. There's around 50/50 chance to pick up the trailer even when they're available. Once SMS just didn't come to finish re-registration (had used trailers earlier but for some reason hadn't an account anymore) Sometimes you reserve the trailer and the reservation just disappears without the chance to pick it up. App just stops. The trailer appears reserved in the map but there's no way to pick it up. |
| 2024-11-30 |  | | Everything good, the lock had a bit issues with my Bluetooth connection but I just had to disconnect it from the cars Bluetooth |
| 2024-11-22 |  | | Terrible app, shut down after I paid with Mobilepay and did not keep my reservation. Even if I reserve a trailer, I'm not guaranteed a trailer, and they take no responsibility and still keep my money. SCAM COMPANY! |
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