Reviews of Florence Bank

List of user reviews and ratings for Florence Bank

Total ratings

4.69 (Rating count: 397)

Review summary

Pros
  • App works fine on some occasions
  • Allows check deposits
  • User interface has improved over time
Cons
  • Frequent crashing and bugs
  • Biometric login issues
  • Sign-in and loading problems
  • Poor customer support responsiveness
  • Loss of functionality after updates
Most mentioned
  • App crashes or is unusable
  • Check deposit feature not working
  • Biometric login fails
  • Frustrating user experience
  • Inconsistent performance
These summaries are automatically generated weekly using AI based on recent user reviews. User reviews may be inaccurate, spammy, or outdated.
See reviews for Florence Bank on Google Play Store
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User reviews

Recent rating average: 1.60
All time rating average: 4.69
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Rating filters

5 star
5% (1)
4 star
10% (2)
3 star
10% (2)
2 star
30% (6)
1 star
45% (9)
Date Author Rating Comment
2024-09-01
Evan Arntzen
It's ok... basically works but it's clunky and the biometric login didn't work for years until it finally and suddenly did?!
2024-04-27
James Konopacki
This was a great app, especially depositing a check. I see all the complaints I'm not calling or emailing tech support. Just fix the problem. don't anyone from tech support try to log in. come on, fix this inconvenience.
2024-04-05
K Manning
Was... fine. Now unusable for over a month. Launching it results in an endless "loading" state that never allows login, or if it finally gets to login it then hangs permanently after that; clearing cache, storage, restarting, reinstalling -- nothing seems to fix it. ETA: Looks like the problem is using a VPN, which isn't great from a security standpoint. Why should I have to disable protection while I'm on public WiFi just to get this app to work? Will uninstall instead.
2024-02-22
Kelsey T
This is such a terrible banking app. The interface is slow and it never has biometric sign in turned on even though I click it every time. Half the time it doesn't even sign me in, just has the loading screen infinitely. I really hope the new app is better. As a small business I never go into an actual bank, I only do everything online and if it continues this way I'm going to have to find a new bank. For reference I have a google pixel. Please make the new app just as good for android.
2023-12-22
Pop the Balloon Pup
Now that it's been updated, it does work. The bank was slow to address crashing problems, which leaves me worried it might leave me hanging, but it works relatively fine now, so updated to 4 stars.
2023-12-12
Abigail Oppedisano
Used to work fine. Suddenly today the app crashes before I can even finish typing my password to login. Was trying to deposit a check that I already wrote "For mobile deposit only" on, so not sure how to get this deposited now and really needed it asap.
2023-11-27
Greg Perham
Always has been buggy and had an ugly and problematic interface. Stopped working completely after recent Android update, which has been out for a month.
2023-11-26
Tyler Duffney
Currently can't view my accounts. App just force quits almost as soon as it opens. When it works it's ok. Sometimes features go missing and or downt work at all.
2023-10-04
shay
It works fine on the rare occasions where it does actually work. I haven't been able to sign in and view my accounts for going on three months now. Simply put, the app does not work.
2023-09-25
Samantha Moore
The app is horrible!! Takes forever to log me in after it kicks me out a few times. Then once I'm logged in I can't see my account info cuz a box pops up and literally says, this app has bug issues! Please fix!
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