Reviews of Fidelity Bank Mobile App

List of user reviews and ratings for Fidelity Bank Mobile App

Total ratings

4.44 (Rating count: 299)

Review summary

Pros
  • Good customer service responses
  • Easier account management for long-time users
  • Improved functionality in some areas
Cons
  • App often fails to work correctly, especially for deposits and Zelle
  • User interface is not user-friendly and can be laggy
  • Sign-in issues and bugs persist, causing user frustration
Most mentioned
  • Inconsistent performance and frequent bugs
  • Lack of important features like card controls
  • Difficulty with signing in and password resets
These summaries are automatically generated weekly using AI based on recent user reviews. User reviews may be inaccurate, spammy, or outdated.
See reviews for Fidelity Bank Mobile App on Google Play Store
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User reviews

Recent rating average: 3.10
All time rating average: 4.44
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Rating filters

5 star
32% (7)
4 star
0%
3 star
5% (1)
2 star
5% (1)
1 star
59% (13)
Date Author Rating Comment
2024-12-23
Delbert Schmidt
As I am very dependent on the app, it has worked really good,
2024-12-20
koroc 24
Best banking experience I've had with a kandas bank. I love they don't sell ur information out to big conglomerate
2024-09-18
Melinda Amezcua
I don't like that you can only access the app during the day. And it takes too many clicks to finally get to the payment screen. Do better Fidelity!
2024-08-07
Joni Carson
I can't even use the app because of a pop up that's not compatible with my android phone. It's not a new phone, I've had it for 5 years so you'd think it's be able to close a simple add. It doesn't give me the option to close it out so I can't transfer funds or pay my loan or anything. I've called on this multiple times and no one can seem to help me or find a solution.
2023-05-30
Steven Cain
Been with fidelity Bank over 20 years, & they've always been really good to me (Love this bank). Being very meticulous with what's going in & out of my account, this app makes it way more easier. Can't go wrong
2022-10-24
Haley Henderson
It's a great app! Especially the customer service contact options. I've used it several times and always gotten prompt responses and my problem solved. Love this bank. Love this app
2022-02-15
Candace Robbins
This app never works when I need to deposit a cheque. It won't load, I constantly have to call the bank and ask them to reset the password, uninstall and re-install the app. Everything about this bank (except the staff) has been an absolute pain in the a$$. 0/5 would not recommend
2022-02-15
McLoven
Zelle consistently does not work. Spinning wheel of death. Was told to reinstall app. Still cannot send money thru this app. This has been occuring over several android phones running android 10 and 11. PC works fine. Find some better IT people Fidelity!
2021-05-15
I Dl
Takes forever to load. Missing the debit card features like the ability to turn your card off and on. This "new" version of this app sucks.
2021-04-20
Mick Haugen
04-20-21 Update... This seems to have been corrected. I am now getting real time notifications. Thank New app is pretty and everything, but I no longer receive real time emails about account activity. This stinks! I don't care how pretty the app is and how easy it is to use, what I do care about is protecting my account by having real time notifications about account activity!!!
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