Citizens Bank
Citizens Bank Mobile Banking App allows you to bank on the go.
Total ratings
3.61
(Rating count:
94)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated.
Pros
- Money shows on time and tells assist if there are problems
- Good customer support and help
- Easy to use
- Generally has good security and user experience
- Users have had longstanding positive experiences with the bank
Cons
- Login issues and difficulties accessing accounts
- App frequently experiences crashes or does not open
- Problems related to password management and reset
- Recent updates have negatively impacted app performance
- Daily deposit limit not clearly communicated
Most mentioned
- Login issues
- App performance problems
- Customer support
- Ease of use
- Positive long-term experience with the bank
Upgrade to see all 21 reviews
User reviews
Recent rating average:
2.40
All time rating average:
3.61
Upgrade to see all 21 reviews
Rating filters
5 star 4 star
3 star
2 star
1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-25 |  | | The money shows on time .tellers assist if there are problems. Handicap...don't like walking in monthly to get a cashier's check to pay rent instead drive thru....it hurts...my landlord won't do on line or regular checks ..no choice... stupid to take away drive thru.but this app works well |
| 2023-11-06 |  | | I love citizens Bank. I had no problems for 35 years. Never had an issue with them. |
| 2023-04-04 |  | | I can't even sign in to my account because of the questions being invalid. I'm 83 yrs old and I should remember my childhood phone number? What's going on with this app? |
| 2022-07-06 |  | | I have to cancel and reopen the app each time I want to see my balance. |
| 2021-10-07 |  | | Always pleasent and speedy. |
| 2021-09-20 |  | | Randomly says password incorrect and when I got a reset link it just brings you back to the log in screen so I can't even change my password |
| 2021-08-24 |  | | The ap spontaneously deleted itself and now it won't let me reinstall. When I did have it, it constantly loads forever and doesn't let me sign in. |
| 2021-07-25 |  | | App still wont open. Is anyone working on this? Really getting frustrating. |
| 2021-07-24 |  | | Won't let me log in, says I don't have a Internet connnection... |
| 2021-07-19 |  | | Last update broke the app. If its not fixed soon im seriously considering switching banks. |
Upgrade to see all 21 reviews