Reviews of Colony Bank Mobile Banking
List of user reviews and ratings for Colony Bank Mobile Banking
Total ratings
4.79
(Rating count:
1,478)Review summary
Pros
- User-friendly design
- Friendly and helpful customer service
- Quick and easy access to banking services
- Improvements noticed after app updates
- Ability to change security options easily
Cons
- App frequently crashes or fails to load
- Issues with updating the app or receiving notifications
- Difficulty in resetting passwords
- Persistent bugs causing user frustration
- Navigation is more cumbersome compared to the old app
Most mentioned
- App crashes or fails to function properly
- Problems with password resets and access
- Notifications lag or fail to work
- Need for app updates that don't resolve issues
- Customer service is generally praised despite app issues
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
3.70
All time rating average:
4.79
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-11 |  | | Easy user friendly app |
| 2025-01-10 |  | | Always friendly and very helpful. |
| 2024-12-31 |  | | The customer service is amazing,I have been a customer for years and have always had quick professional service.Im so glad Colony Bank is my hometown bank. |
| 2024-12-15 |  | | This app crashes every time I use it, it asks me to update it, then still runs in the same manner. I know my phone is different than many, but it's still a Samsung and runs the same OS as the galaxy 21, so I can't understand why I have so many crashes. Enough that the Google play app tells me it's a problem. So strange. |
| 2024-11-30 |  | | Very efficient, professional, knowledgeable, and friendly. I have been a customer for several years. My mother and sister RIP 🙏 both banked there as well. Thank you all for your kindness through the loss of momma this year. ✌️♥️ |
| 2024-11-08 |  | | Very bad, had nothing but problems with this version , just Uninstaller it, , got to the end of rope ,,,reset password used it,,,, then it rejected it again , done having to redo continously , now have to go to bank which now closes at 4 everybody doesn't get off at 4 . Guess I'll b looking for another bank. With better customer service. |
| 2024-11-05 |  | | Improvements noticed: The app can now be signed into and used. Snapshot also works, but email notifications still lag and I have yet to get any push notifications, which used to be immediate. (Yes, I checked the settings once the reinstalled app granted me access and they are on.) I still have to wait 3-4 days to get batch transaction notices via email and they are still not in order and hard to understand! Zelle is present in the app now. I have not used it. CashApp is still easier and quicker. |
| 2024-10-23 |  | | This app need more work I look at may account and it tells me I'm good and then at 1am I'm getting a fee for a over draft and non of my alert notifications was given. |
| 2024-10-12 |  | | CB is the best bank you can ever deal with. They will go out of the way to help you with anything. I love them all! |
| 2024-10-03 |  | | This app doesn't work at all. I don't understand why they had to change to a different app the one before worked much better than this one. |
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