Reviews of Granite CU Mobile Banking

List of user reviews and ratings for Granite CU Mobile Banking

Total ratings

3.68 (Rating count: 103)

Review summary

Pros
  • Better than their website for mobile banking
  • Helpful for banking while living out of state
  • No overdraft fees charged
  • Positive interactions with tellers and customer service
Cons
  • Remote deposit feature is glitchy and often fails
  • App frequently locks out users or fails to recognize biometrics
  • Issues with password management and app requiring frequent sign-ins
  • Frequent bugs after updates affecting photo processing for checks
Most mentioned
  • Problems with remote deposit malfunctioning and image rotation
  • Frequent issues with app accessibility and sign-in failures
  • Negative experiences with check processing times and holds
These summaries are automatically generated weekly using AI based on recent user reviews. User reviews may be inaccurate, spammy, or outdated.
See reviews for Granite CU Mobile Banking on Google Play Store
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User reviews

Recent rating average: 2.40
All time rating average: 3.68
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Rating filters

5 star
19% (4)
4 star
14% (3)
3 star
5% (1)
2 star
10% (2)
1 star
52% (11)
Date Author Rating Comment
2025-01-20
Evelyn Cox
Sometimes glitchy, but lately has been much better. It's definitely better than their website
2024-11-20
George Leatherman
Holding my check for 8 days even though they said 5. Also been waiting like 4 days for them to accept my direct deposit form
2024-08-18
John Parker
Need to check balance on missing card
2024-06-13
Lillithea Rose
Very helpful for my banking especially since moved out of state but wanted to keep the same bank cause they've always treated me well.
2023-11-07
Jesse Winn
Thankfully I don't get checks very often but when I do the remote deposit function is awful. When it processes pictures of the check it takes a clear picture and makes it blurry. I'm ready to change credit unions over this.
2023-09-14
Brokk margetts
ILOVE GRANITE CREDIT UNION. THEY ARE AMAZING.
2023-07-14
jen hammarstrom
App rarely works. Call and reset all the time.
2023-05-18
Brett Thomas
Mobile deposit not working.
2023-03-03
Tristan Palmer
When the apps servers are down, using biometrics will lock you out of your account. This is so dumb, especially because it doesn't tell you their servers are down.
2022-08-31
Mark Ashley
Doesn't let you sign in. Keeps saying that username or password is incorrect...
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