List of user reviews and ratings for Granite CU Mobile Banking
Total ratings
3.68
(Rating count:
103)
Review summary
Pros
- Better than their website for mobile banking
- Helpful for banking while living out of state
- No overdraft fees charged
- Positive interactions with tellers and customer service
Cons
- Remote deposit feature is glitchy and often fails
- App frequently locks out users or fails to recognize biometrics
- Issues with password management and app requiring frequent sign-ins
- Frequent bugs after updates affecting photo processing for checks
Most mentioned
- Problems with remote deposit malfunctioning and image rotation
- Frequent issues with app accessibility and sign-in failures
- Negative experiences with check processing times and holds
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
2.40
All time rating average:
3.68
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Date | Author | Rating | Comment |
---|---|---|---|
2025-01-20 | Sometimes glitchy, but lately has been much better. It's definitely better than their website | ||
2024-11-20 | Holding my check for 8 days even though they said 5. Also been waiting like 4 days for them to accept my direct deposit form | ||
2024-08-18 | Need to check balance on missing card | ||
2024-06-13 | Very helpful for my banking especially since moved out of state but wanted to keep the same bank cause they've always treated me well. | ||
2023-11-07 | Thankfully I don't get checks very often but when I do the remote deposit function is awful. When it processes pictures of the check it takes a clear picture and makes it blurry. I'm ready to change credit unions over this. | ||
2023-09-14 | ILOVE GRANITE CREDIT UNION. THEY ARE AMAZING. | ||
2023-07-14 | App rarely works. Call and reset all the time. | ||
2023-05-18 | Mobile deposit not working. | ||
2023-03-03 | When the apps servers are down, using biometrics will lock you out of your account. This is so dumb, especially because it doesn't tell you their servers are down. | ||
2022-08-31 | Doesn't let you sign in. Keeps saying that username or password is incorrect... |
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