Reviews of U Mobile App
List of user reviews and ratings for U Mobile App
Total ratings
3.44
(Rating count:
5,571)Review summary
Pros
- Convenient for receiving remittances from various places.
- Easy to use for transferring funds to linked cards.
- Responsive customer service in certain cases.
Cons
- App frequently crashes or hangs during transactions.
- Issues with account verification and document uploads.
- Slow loading times and poor performance after recent updates.
Most mentioned
- Verification failures due to unclear requirements.
- Problems receiving money and failed transactions.
- Slowness and bugs introduced in recent app updates.
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
1.30
All time rating average:
3.44
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-21 |  | | As of now i don't like this app. I used it many times but idk what happen when i try to recieve the money it says that amount exceeds even it just 4-5k amount of money. And they said that call customer service like wth. And also it say like please wait the MCTN for 5 minutes and ill make it to 10 minutes to try to recieved but still the same . Are you guys for real. |
| 2024-12-16 |  | | Good app but it's not working last 3 days getting so long time to upgrade |
| 2024-12-16 |  | | The MCT is 10 digit code but showing on the app that it requires 12 digits instead. Not a user friendly app. |
| 2024-12-16 |  | | Hi can someone from your app reply ? I mean you have an app that say chat with us but I get no reply when I chat. How to resolve your apps issue. I went to withdraw from a ATM bank the money didn't come out but it was deducted from my account can you resolve this please? |
| 2024-12-14 |  | | Everything is good except for the part I can't verify my account. I do everything right but always shows an error saying this: ERROR personal_details.ekyc_id is required |
| 2024-12-11 |  | | I can't even use the App. I've provided all details with complete information. I keep getting error "personal_details.ekyc_id is required" I don't know what do you need but I've tried all of my primary and secondary ID. Really a Useless app and now, I can't even use the physical card linked to it. |
| 2024-12-07 |  | | I would give it a zero star if there is one. First time using the app, I had to do several trys to get verified because it keeps asking me for the expiration and issuance date of my identification card that does not have one! Failed receiving remittances after several attempts. This app sucks. Customer care also sucks. |
| 2024-12-02 |  | | I do not have the issue with this apps until the recent update. They keep telling that I am putting special characters which I didn't.. ..this only happend after the update. |
| 2024-11-15 |  | | This software is a scam. Their personnel kept asking for unusual information through their 'chat with us' interface. I hope no Filipinos have been scammed through this software. If you have been scammed, send your concerns to the official BSP email. |
| 2024-10-20 |  | | So ANNOYING! Please improve your app. Cannot proceed and complete the verification process because the app suddenly corrupts and shuts down during uploading photos for account verification. Just wasted hours taking the process many times with no result at all..so dissapointing! |
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