Reviews of C&F Mobile Banking

List of user reviews and ratings for C&F Mobile Banking

Total ratings

4.50 (Rating count: 1,170)

Review summary

Pros
  • User-friendly interface
  • Convenient for transfers and everyday banking
  • Secure login options including fingerprint capabilities
  • Responsive customer service staff
  • Ability to manage accounts without visiting the bank
Cons
  • Frequent crashes and freezes
  • Issues with login and password management
  • Lack of communication regarding account status
  • Inability to use certain features like Zelle
  • Performance has degraded significantly in recent updates
Most mentioned
  • App crashes or freezes frequently
  • Login issues and password resets are common
  • General dissatisfaction with app performance after updates
  • Need for better communication from the bank regarding account status
  • Desire for more features or updates to improve usability
These summaries are automatically generated weekly using AI based on recent user reviews. User reviews may be inaccurate, spammy, or outdated.
See reviews for C&F Mobile Banking on Google Play Store
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User reviews

Recent rating average: 2.70
All time rating average: 4.50
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Rating filters

5 star
18% (4)
4 star
9% (2)
3 star
5% (1)
2 star
32% (7)
1 star
36% (8)
Date Author Rating Comment
2024-09-06
Terry Simmons
I'm very happy with the C&F app. Very user friendly and secure.
2024-07-25
Andrew Alban
Patrick L. & Nate Y., super awesome guys. They were able to help me with this app, which btw, I got $5.00 deposited into my check as my TEST run for the app. Super fun and the bank paid me.
2024-07-11
laney rinehart
Won't save log in even after selected, i have to get a new password every single use, over all C&F sucks. Had a car loan from them for 4 months. Apparently I've been behind the whole time and never knew it as communication from them is a nightmare. Making a payment and knowing when and how much is just as bad.
2023-04-28
Donnie Young
Same as a lot of other folks. The app worked great for a couple of years. About 2 months ago I started getting an "ERROR" message in a pop up and a phone number to call. They claimed my phone was no longer supported by the app or something. Same as others I can log in online. My app is up to date. Please.fix this problem.
2023-01-31
Sean Bartgis
The app worked ok when I first signed up. I've always had issues getting into the app. I can use the web page but that's silly. Also I try to send the text to validate and it never gets sent.
2023-01-30
Patty Tunstall
It's been great using the app to handle transfers & everyday banking. I used the phone several times a week to keep my accounts balanced. Now all I do is log on & everything's at my fingertips. I don't have to call or wait until the bank opens to speak with someone!! Not that I don't like speaking or seeing them, everyone at the Cumberland Branch are always very professional, friendly, & helpful. It's especially nice to have on holidays, weekends & when you're out of town! Thanks Everyone!!!
2022-07-10
NO BODY
This app is so secure it constantly locks me out. Crashes every other day with a message for me to first go online and set my security settings. Even after doing that it still locks me out next day again.
2022-05-05
Courtney Blankenship
The application only works 5% of the time. The other 95% we have to use webpage instead of the app and have someone call us with a code we have to write down and then transfer into the phone each and every time we want to look at our accounts. Its very frustrating. We have brought this problem to the bank and they say there is nothing they can do. I have been through three phones in the last 1.5 years and it has never worked well on my phone or my husband's phone. Please fix this.
2022-04-30
Jessica Frayser
This app is so convenient and easy to use! It does have the occasional hang-up that causes it to fail when logging in or is unable to verify credentials. More often than not if I close it several times and keep trying, things will open up.
2022-02-13
Carol Chandler
At first I loved this app much better than my other bank's app. It was easier to deposit checks & pay bills online. Now, it won't even open. I uninstalled and reinstalled it. Still will not open. My phone updated perhaps this is the trouble?
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