Reviews of Axxess HomeCare
List of user reviews and ratings for Axxess HomeCare
Total ratings
2.97
(Rating count:
459)Review summary
Pros
Cons
- Constantly logs users out
- Inconsistent performance (works on weekdays but not weekends)
- Frequent crashing and freezing
- Poor GPS tracking for clocking in/out
- Repetitive log-in requirements (email & password)
Most mentioned
- Issues with logging in and out
- Bugs after app updates
- Need for multiple signatures to clock out
- Inability to access client information while away from their home
- Customer support lacks responsiveness
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
1.30
All time rating average:
2.97
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-13 |  | | The location on this app sucks!! I tried several times to clock in IN my clients home and it kept saying I wasn't there!!! WTH? So I don't get to say I'm there now that I can't clock in there?? Fix this bug!! |
| 2024-12-21 |  | | Suddenly not working, tried clearing cache, reinstalling, working through with IT, etc. |
| 2024-12-11 |  | | Good when it works. I have to sign in 2x with email,two different screens then tap "ok" then I have to enter my passcode! Then I can pull up client. Then clocking out after client signs- then I sign and complete. "Successfully signed out of EVV" BUT that's not all! Another signature screen THEN clock out. So frustrating!! |
| 2024-11-08 |  | | So I had to install new 3.7.0 for it not to work 🤔😡 |
| 2024-11-07 |  | | It's not allowing me to do daily tasks not allowing my clients and I to sign out. Smh |
| 2024-10-10 |  | | EVV clock out/ complete visit has been down for 2 weeks with no sign of repair or return to functionality. |
| 2024-10-09 |  | | App doesn't work to clock out worked great before now doesn't work at all |
| 2024-10-01 |  | | it would be nice if it worked consistently, have to log in every time with email and passcode which I've accepted and gotten used to but now it's not letting me log out and saying there's a bug that developer has to fix before I can use it again |
| 2024-08-15 |  | | After they updated App it has never worked on my phone. Worked great before, now I have to fill out time sheets. They have been aware of this situation for a month, nada.... |
| 2024-08-14 |  | | Always freezing or causes phone to freeze or reboot. Offers option to save login, but doesn't save login. As many bugs and flaws as their charting app. |
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