ASISA
Manage your policy with ASISA, wherever you are.
Total ratings
2.08
(Rating count:
4,813)Review summary
Pros
- Some users mention improvements in the app, such as the ability to request authorizations as of March 2023.
- One user described the app as 'perfect'.
Cons
- Frequent login issues and app crashes make it unusable for many users.
- Poor functionality, including inability to make appointments or access medical records.
- Lack of support for English language users, detrimental for potential expat clients.
- Unresolved bugs and errors (e.g., issues with submitting authorization requests, crashes, or format errors).
Most mentioned
- Login issues and inability to access features.
- App crashes and poor performance.
- Lack of English language support.
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
1.10
All time rating average:
2.08
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-21 |  | | Deberia tener acceso con huella digital. Debería mejorar para accesos rápidos |
| 2024-12-09 |  | | Existe algo peor que esta app? No se puede logear con su usuario. No se puede hacer nada. |
| 2024-10-28 |  | | No marca los números de teléfono y NO la arreglan. Llevamos meses así. |
| 2024-06-13 |  | | Esta app y servicio es un chiste. Si intentas pagar tanto por tarjeta como por Bizum te da error 404 (esto lleva pasando más de 5 meses al menos, no es un incidente aislado). Si ni siquiera como empresa se preocupan de poder facturar correctamente (que es su prioridad #1) qué quedará de la atención al servicio de sanidad prestado... Escribes una consulta al doctor virtual y te dice que vayas al médico de cabecera. Ah claro, ahora mismo, que para eso pago un seguro privado... |
| 2024-03-26 |  | | PÉSIMO PÉSIMO SERVICIO. EL GRADO DE INUTILIDAD E INEPTITUD DE ESTA EMPRESA Y SUS EMPLEADOS ES DIFICIL DE IGUALAR. PIERDEN TU TIEMPO, TE COBRAN MUCHÍSIMO Y NO TE SOLUCIONAN PROBLEMAS NI TE DAN SEGURIDAD. |
| 2023-09-14 |  | | The information and processes are not clear. I submitted an authorization request for a MRI and they declined it because I didn't send them the report from the doctor. There's no input for adding any reports or additional documents in the authorization request section. I called asisa and they said that the authorizations are managed via email , they gave me the email where I sent the info. What's the point of having an app for authorizations if you need to go through this? It is a waste of time |
| 2023-07-28 |  | | Cada día peor la aplicación. Really bad.. I don't understand why all disappear!! |
| 2023-07-14 |  | | La peor app que existe, lenta y peta todo el rato |
| 2023-05-26 |  | | no English which I'd imagine is a large proportion of their custom given the amount of expats in Spain from northern Europe. please make the app available in English too!? |
| 2023-04-27 |  | | Login no funciona. Datos introducidos revisados. Mismos datos en la web funcionan. App inutilizable. *En respuesta a soporte, la app se instalo de 0, dos veces y sigue fallando. Lo que sucede ya lo explico. Falla login |
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