AN Mobile
Manage your insurance policies on-the-go.
Total ratings
2.63
(Rating count:
141)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Works well for some users without issues.
- Faster than calling for support.
- Good response time in some instances.
Cons
- Frequent login issues with verification codes.
- Crashes and does not open for many users.
- User interface is not user-friendly.
- Problems with insurance rate changes and communication.
- Inconsistent performance across devices.
Most mentioned
- Login issues and verification code delays.
- App crashes and inability to sign in.
- Need for a better user interface.
- Frustration with insurance rate increases.
- Requests for app improvements and features.
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User reviews
Recent rating average:
1.90
All time rating average:
2.63
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-04-01 |  | | Not sure what everyone is complaining about. The app works great. Didn't have any issues with it so far. Will update review if anything changes. Personally I like it alot better than the Geico app. |
| 2023-09-01 |  | | Your new update sucks. I don't have 10 minutes to have a verification code sent to me every time I need to long on. If I long on once on my phone I should not need to have a verification code sent every time. These verification code things are getting ridiculous. |
| 2023-08-21 |  | | Absolutely horrible. Used to be great until April. In April it kicked me out and is saying my sign in info is not recognized 😤 On the website and the app. STILL won't me sign in. |
| 2023-07-11 |  | | They are Stealing your money: A few months ago I changed my insurance to American National Insurance because they gave me low rate. After two months they suddenly doubled my insurance to $549. I contacted them several times & they refered me back to my agent. My agent said there was a mistake, but did not explain what was the mistake, and he said we will refund u & fix the insurance rate. Instead of refunding me, he made a chash back available after two years, and increased my insurance$20 more. |
| 2023-04-25 |  | | Every time I log in it has to send me a verification code... this is an issue when my family members need to log in and verify coverages... |
| 2023-04-20 |  | | Won't let me sign in... I signed in on website just fine but app states email and password validation error... I verified multiple times and it's correct but app still won't work |
| 2022-11-12 |  | | 30seconds to over 10 minutes response time for each step of the log in process. We all know how long it takes to get someone on the phone. Delete this app and call instead. |
| 2022-10-01 |  | | You would think a company the size of American National they would be able to have a functioning app. I can't get past the log in screen. If I select return to login, nothing changes. The app is taking up space for no reason. |
| 2022-07-31 |  | | Never works and always kicks me out. If I do luckily get in it still doesnt work. Update on this and make the platform actually work? Then lets see about this review once I get to use the future. Also fix your road side assistance company they are giving you bad service and us |
| 2022-06-06 |  | | Worked flawlessly, and a LOT less hassle than by phone. Also, help came from quite a bit closer of a location than before by phone. From the initial contact to completion, took 20 minutes...awesome! Even with very poor reception the continuity of the app was seamless. Good job developers! |
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