Reviews of ACFCU
List of user reviews and ratings for ACFCU
Total ratings
4.64
(Rating count:
593)Review summary
Pros
- Notifications for real-time charges
- Helpful and professional bank staff
- Old app was highly functional and liked
Cons
- Frequent login issues and credential verification failures
- Slow performance and long load times
- Frustration with having to re-enter passwords and credentials
- Lack of certain features like snapshot deposit for checks
Most mentioned
- Problems with the new app's functionality
- Issues with logging in and credential management
- Dissatisfaction with updates and changes from the old app
- Technical difficulties and errors during transactions
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
3.30
All time rating average:
4.64
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Rating filters
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-03 |  | | We have to renew the password alot on app |
| 2024-11-01 |  | | Always the best! I love the fact you get notifications when charges are made real time. Transfers are quick and easy. |
| 2024-10-17 |  | | This NEW version is useless i can never access the card function i have to re lig in it has quit notifying me of transactions taking place I'm so disappointed I had too high of hopes I guess since it took 3 days of locking me out of my account to update. 😡 when I call the bank for assistance I'm waiting 20 minutes or longer waiting for someone to pick up I did give the 2 stars because I love the bank as a whole.Angeline is amazing but the app is horrible. |
| 2024-10-11 |  | | Best bank in Amarillo, Best Banking App on App store!!! |
| 2024-07-16 |  | | I have had a few issue, and the bank have helped me fix them, and the women there are very nice too. They are very professional. |
| 2023-01-04 |  | | The old app was better as far as logging in and staying logged in. This new app is garbage 🗑️. It doesn't let me log me. For some reason it says that I can't log & to call for assistance. Or it deletes my user id & password even though I have it stored on my device. I've been to the bank for assistance to reset my password & it works for a couple of days then I'm back to square one. So I guess it is time to switch to another bank. |
| 2022-04-25 |  | | A lot has changed There has been a lot of changes since the last few updates. I remember a time when I had always to walk into a branch for a password reset 😅. No more, Thanks to the developers. |
| 2022-01-25 |  | | Runs so slow. Not dependable always technical difficulties going on. When logging on and verifying identification still takes you back to the log in page smh? Not happy with this app not everything works within the app. Frustrating especially when you don't have the time to wait on hold to take care of something you can do within the app. |
| 2021-11-21 |  | | I would give five stars except that I have to force stop the app every time I use it. If I do not, I receive a message when I try to log in next, that my credentials cannot be verified. This is frustrating. |
| 2021-10-28 |  | | It was working two weeks ago and now I get a message saying that the app is not working on my phone. I uninstalled it and downloaded again but the same message keeps popping up. So far, I am not impressed with this app. Now I can't even give it a bad rating! |
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