KQ Mobile

Name: KQ Mobile
Rating: 3.4246576 (1644 reviews)
Author: Kenya Airways

Kenya Airways app is designed to guide you at every step of your journey.

"KQ Mobile" is the official Kenya Airways app designed to streamline your travel experience, offering flight booking, real-time updates, easy check-in, and travel management features. Access essential travel information and enjoy exclusive rewards with our Asante Rewards program, ensuring a smooth journey from start to finish.

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By: Kenya Airways

Downloads: 521,995

1.63K

Rating: 3.42

(1,644)

3 new ratings

Version: 4.0 (Last updated: 2024-10-28)

Version code: 89

Creation date: 2014-09-09

Permissions:

android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_NETWORK_STATE
android.permission.BLUETOOTH_CONNECT
android.permission.BLUETOOTH_SCAN
android.permission.FOREGROUND_SERVICE
android.permission.INTERNET
android.permission.NFC
android.permission.POST_NOTIFICATIONS
android.permission.READ_CALENDAR

Size: 74.29M

Email: kq*****@kenya-airways.com

URLs: Website ,Privacy policy

Full description: See detailed description

Source: Google Play Store

Updated: 12 hours ago

Ranking

# 86,653 ▲ 60

User reviews

Pros

It has good general functionality that some users find satisfactory.
Some features work, like flight searches on occasion, and booking processes intermittently function as expected.
Users appreciate the affordability of Kenya Airways flights in general.

Cons

The user interface is outdated and unattractive, often described as 'looking like it was made in the 90s'.
The app is generally slow and clunky, taking a long time to load and often producing error messages.
Users find it nearly impossible to book flights, with many reporting persistent errors and frustrating experiences with the booking process.
Customer service is mentioned as lacking, with users reporting long wait times and unhelpful agents.
The registration and login processes, particularly for the Asante Rewards program, are criticized for being complicated and malfunctioning.

Most mentioned

The app's user interface is outdated and needs an update.
Users experience many technical issues, especially around booking flights and accessing information.
Customer service, both via the app and with the airline itself, frequently receives negative feedback about being unhelpful or slow.

These summaries are automatically generated weekly using AI based on recent user reviews. User reviews may be inaccurate, spammy, or outdated.

User reviews

Am man in the crew in the flight I took was superfluous in the customer service he should be way ahead of coming head of the crew kenya airways chief of customer care really he knows how to satisfy and lady young and old .thanks Hana

Aden Haji, 2025-02-03

You need to work more on this app. 1. Update the UI. It looks like it was made in the 90s. It's really ugly to look at and so slow. Come on you can make it better. It looks like it was made just once 20 years ago and that's it. No updates no nothing. Just running on outdated vibes and Inshallah. 2. Introduce dark mode.