AIA eBenefits App
AIA SG eBenefits Mobile App for AIA Corporate Solutions Customer
Total ratings
3.84
(Rating count:
3,877)Review summary
Pros
- easy to use and submit claims
- very efficient and quick settlement
- very good medical benefits
- app is user-friendly
Cons
- frequent login issues and password resets
- poor customer support and complicated claims process
- app is slow and lagging
- problematic biometric and 2FA login requirements
Most mentioned
- login issues and inability to access the app
- slow performance and lagging interface
- difficulties with the claiming process
- poor customer support and lack of real assistance
- frustrating security measures (password complexity, 2FA)
These summaries are automatically generated weekly using AI based on recent user reviews. User
reviews may be inaccurate, spammy, or outdated.
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User reviews
Recent rating average:
2.70
All time rating average:
3.84
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-24 |  | | Installed this now and upon open it says Something went wrong so it is not working. |
| 2025-01-23 |  | | Very poor support. Instructions don't work. Phone call support also can get help. Very disappointed |
| 2025-01-19 |  | | easy to use and submit claims |
| 2025-01-19 |  | | very efficient and quick settlement |
| 2025-01-16 |  | | Worst ever apps...keep on log out my acct and when I try to log in it fail to recognise my user id and password and need to reset back...and when reset back still the same.. |
| 2025-01-03 |  | | Most ridiculous claiming process, make a simple thing so difficult. Had to keep bouncing between hospital and AIA just to get simple forms filled up. So much time wasted and ended up lapse 3 months, AIA auto reject claims with no sympathy of situation. Instead, suggest next time use letter of guarantee. Noone would have known all these processes. I would have appreciated someone who try to understand the situation and help, instead of sending auto rejection. Process is dead, humans are alive. |
| 2025-01-02 |  | | very good medical benefits, apps are user friendly . |
| 2024-12-23 |  | | Why is locations permissions needed if app is just being used to submit claims? App refuses to allow usage without location permissions |
| 2024-12-20 |  | | always asked to update whenever required to use the app....then all the biometric information set for login gone....having hard time to remember passwords, because each and everytime need to reset |
| 2024-12-11 |  | | Seamless and user-friendly. |
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