Rook Coffee App
Order. Pay. Rook!
Total ratings
4.88
(Rating count:
1,595)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated.
Pros
- Easy to use and navigate
- Convenient for ordering coffee ahead of time
- Streamlined user interface
- Great coffee quality
- Notification system for order readiness
Cons
- App is slow and occasionally lags
- Issues with app functionality, including glitches and login problems
- Inability to use gift cards if they do not cover the full order
- Notifications for order readiness often do not work
- Complexities in the payment and tipping process
Most mentioned
- App is easy to use
- Coffee quality is praised
- Performance issues like lag and crashes
- Problems with gift card usage
- Notification issues regarding order readiness
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User reviews
Recent rating average:
4.50
All time rating average:
4.88
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-19 |  | | It would be helpful if you could pick default locations, orders etc. |
| 2024-12-12 |  | | I like getting coffee already to go by the time I gotta go to work, plus the app is easy and simple to use. |
| 2024-12-09 |  | | We love Rook! Best coffee on the Jersey Shore and the app is easy to use and helps with the long lines while on a busy morning. Thanks for fueling NJ! |
| 2024-10-25 |  | | It does one thing and it does it without fault. Sure it's a little slow, sure maybe their concept of menu workflow isn't the same as mine, but it's 2024 and I guarantee nothing you do on your phone is as easy and exciting as it used to be. Continue our de evolution as a species and no longer have to talk to the person making your coffee. You probably went to high school with them anyway and neither of you want to talk about what you have been up to. |
| 2024-09-05 |  | | Redeem reward button doesn't work on half-caf cold brew. The button appears since I have 190 points but nothing happens when I click it. My app is up-to-date and I've been experiencing this issue for weeks. UPDATE 9/5/24: The issue is now resolved. I appreciate the team ensuring issues are addressed timely to ensure the app is working as intended! |
| 2024-08-24 |  | | This app works pretty flawlessly. If I were to nitpick, I'd say the only thing I'd change is to be able to save my tweaks for faster check out. ❤️ |
| 2024-06-22 |  | | The app is simple and easy to use, however it seems to lag. Each touch and swipe feels delayed. It occasionally crashes. Otherwise the layout in a fantastic. Edit: it seems to have updated and (gasp) for the better! It. Just. Works . So no complaints. Side note, the coffee is fantastic! |
| 2023-04-05 |  | | Tried ordering this morning, and app is broken. Some items don't let you choose milk, others don't show tweaks. I have enough points to get a coffee, but the app is only letting me redeem something of more point value (food). Hoping the coffee shop reads the notes, since those options were missing. |
| 2023-03-16 |  | | This is one of those really good no BS apps where the user interface and the experience is so streamlined that you don't even realize you're actually in an app. Whoever built this is definitely an engineer at heart and I respect and admire how direct and efficient the app is. Okay that all out of the way, you could totally jazz it up with fun stuff. You don't have to make it Starbucks and go commercialization out the wazoo, but you can definitely have reward unlocks for app usage. Call me. |
| 2021-12-21 |  | | Coffee is great. Thankful for the convenience of the app. Sometimes will not get notification that order is ready even though it is ready and waiting in the store. App sometimes runs a little slow but is otherwise very user friendly. |
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