ottonova

The health insurance that makes it easy.

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"ottonova" is Germany's first fully digital private health insurance app that allows users to easily manage their health insurance, connect with doctors, upload medical documents, and track important health events—all while ensuring data security under GDPR guidelines.

By:: ottonova services GmbH
Downloads:: 31,903+ 147
Rating:: 4.67
(408) 2 new ratings
Version:: 1.49.6 (Last updated: 2025-04-22)
Version code:: 2380
Creation date:: 2017-06-21
Permissions:: android.permission.ACCESS_ADSERVICES_AD_ID
android.permission.ACCESS_ADSERVICES_ATTRIBUTION
android.permission.ACCESS_NETWORK_STATE
android.permission.CAMERA
android.permission.FOREGROUND_SERVICE
android.permission.FOREGROUND_SERVICE_DATA_SYNC
android.permission.INTERNET
android.permission.POST_NOTIFICATIONS
android.permission.USE_BIOMETRIC
android.permission.USE_FINGERPRINT
See more
Size:: 36.29M
Email:: ha*****@ottonova.de
URLs:: Website ,Privacy policy
Full description:: See detailed description
Source:: Google Play Store
Updated:: 10 hours ago

Ranking

# 314,597 ▲ 220

User reviews

Users praise ottonova's attractive UI, ease of use, responsive customer support, and comprehensive insurance coverage. The app offers useful features like appointment scheduling. However, multiple users report unreliable notifications, a confusing appointment booking system, and poor customer service experiences. Delays in claims reimbursement and concerns over data privacy also appear frequently. Overall, while the app shows promise with good design and services, improvements in communication, service responsiveness, and notification reliability are needed.

Pros

User interface is well-designed and visually appealing.
App is easy to use and stable with convenient features.
Customer support is responsive and professional.
Insurance service offers good coverage, including for childbirth costs.
Helpful features such as appointment scheduling are available.

Cons

Notification service is unreliable or does not work.
Appointment booking process is confusing, with limited integration to medical practices.
Customer service can be unhelpful or rude, with poor communication.
Data privacy concerns regarding data deletion policy.
Issues with claims processing and reimbursement delays.

Recent reviews

props an die UI Entwickler. Wirklich schöne App

Dennis, 2025-01-19

Update 2025: I am still very happy with the app, the service and payments. Have had no problems at all. Last review: Excellent app and great service. Have had no troubles so far with any claims. Highly recommended!