MyNOVEC

Name: MyNOVEC
Rating: 4.047059 (85 reviews)
Author: National Information Solutions Cooperative

Account management at your fingertips

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MyNOVEC is a user-friendly Chrome extension designed for customers of NOVEC, a not-for-profit electricity provider headquartered in Manassas, Virginia. This extension brings account management right to your fingertips, allowing users to conveniently pay their electricity bills, monitor their energy consumption history, and stay updated on power outages.

Additionally, MyNOVEC provides seamless access to customer service and the latest cooperative news, ensuring that NOVEC customers in Fairfax, Fauquier, Loudoun, Prince William, Stafford, Clarke Counties and surrounding areas stay informed and in control of their energy needs. Managing your NOVEC account is now simpler and more efficient than ever with MyNOVEC.

By:: National Information Solutions Cooperative
Downloads:: 21,939+ 97
Rating:: 4.05
(85)
Version:: 25.1.1.13351 (Last updated: 2025-01-28)
Version code:: 13351
Creation date:: 2022-06-15
Permissions:: android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
android.permission.CAMERA
android.permission.FOREGROUND_SERVICE
android.permission.INTERNET
android.permission.POST_NOTIFICATIONS
android.permission.READ_MEDIA_AUDIO
android.permission.READ_MEDIA_IMAGES
See more
Size:: 28.30M
Email:: cu*****@novec.com
URLs:: Website ,Privacy policy
Full description:: See detailed description
Source:: Google Play Store
Updated:: a day ago

Ranking

# 363,503 ▲ 479

User reviews

Users appreciate the app's ease of bill payment and account management, along with polite customer service interactions when available. However, many report critical issues including app malfunctions, unreliable autopay features, extensive customer support wait times, and poor user experience with reporting outages and logging in. These problems lead to frustration and force reliance on calls, which are often unreturned or result in excessively long hold times. The absence of detailed usage data further diminishes app usefulness.

Pros

App is easy to use and navigate for tasks like bill viewing and payment.
Provides a convenient way to manage accounts and pay bills.
Customer service representatives are described as nice when reachable.

Cons

App frequently fails to perform basic functions such as reporting outages and logging in.
The automatic payment feature has multiple issues, including unexpected disabling and difficulties activating.
Customer support is largely unresponsive, with extremely long wait times, unanswered calls, and unreturned call-back requests.
App has major usability problems including repeated requests for the same information and security concerns.
Lack of real-time meter and usage information prevents users from fully managing their accounts.