My EnergyHub

Name: My EnergyHub
Rating: 3.93 (108 reviews)
Author: National Information Solutions Cooperative

Member Service at Your Fingertips

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"My EnergyHub" is an Android app designed to enhance the member experience for EnergyUnited. It provides users with easy access to energy services, account management, and real-time information to foster connection and engagement with their local energy co-op. With a commitment to safety, integrity, and excellence, the app empowers over 130,000 members to stay informed and manage their energy needs effectively.

By:: National Information Solutions Cooperative
Downloads:: 20,393+ 101
Rating:: 3.93
(108)
Version:: 25.1.1.13351 (Last updated: 2025-01-28)
Version code:: 13351
Creation date:: 2021-04-21
Permissions:: android.permission.ACCESS_COARSE_LOCATION
android.permission.ACCESS_FINE_LOCATION
android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
android.permission.CAMERA
android.permission.FOREGROUND_SERVICE
android.permission.INTERNET
android.permission.POST_NOTIFICATIONS
android.permission.READ_MEDIA_AUDIO
android.permission.READ_MEDIA_IMAGES
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Size:: 28.27M
Email:: an*****@energyunited.com
URLs:: Website ,Privacy policy
Full description:: See detailed description
Source:: Google Play Store
Updated:: a day ago

Ranking

# 373,389 ▲ 708

User reviews

Users find My EnergyHub easy to navigate and appreciate its account management and outage notification features. However, recurring login problems, frequent crashes, payment failures, and poor customer support significantly impair user experience. The app lacks important accessibility options like dark mode, and bugs hinder consistent functionality, leading to widespread frustration among users.

Pros

Simple and straightforward app design making it easy to use and understand.
Provides access to account information, bill payments, and account management.
Notifies users about power outages and outstanding bills.
Better than previous versions of the app when functionality works.
Offers potential for energy usage tips and cost-saving features.

Cons

Frequent login and password reset issues preventing access to the app.
App crashes or fails to load properly, causing frustration.
Inability to make payments through the app or website reliably.
Poor customer support and unresponsiveness to reported issues.
Lack of dark mode and limited accessibility options for visually impaired users.

Recent reviews

It is a simple, straightforward app that is easy to use and understand. However, it is difficult to read with its light, bright background period a dark mode would greatly Aid those with a visual impairment.

Ruck Pilot, 2025-02-03

The app does not allow to make payments. The inquiry in this regard gets no response other than closing the request with no resolution. This has been going on for many months now. Even your web app is royally screwed. Does not support all browsers. After providing the login details, it takes you to another web page where the login details need to be provided again. Total waste of time and energy, is very frustrating to make the payments.