Reviews of CoServ
List of user reviews and ratings for CoServ
Total ratings
4.17
(Rating count:
216)Review summary
Users find the CoServ app easy to use and appreciate bill payment, reminders, and reliable service. However, many face login problems including biometric failures and password resets. Crucially, usage data viewing is often broken after updates. Auto-pay features are unreliable, leading to frustration. The app's interface can be confusing, sometimes redirecting users to the website. Overall, while the app serves basic functions, critical bugs and poor usability detract from user satisfaction.
Pros
- App is generally easy to use and understand.
- Allows payment of bills directly from the app and shows due dates.
- Service outages are rare and fixed quickly, indicating reliable service.
- App setup and migration is straightforward with account number from recent bill.
- Notifications and reminders for bill payments are useful.
Cons
- Frequent login issues including inability to log in with correct credentials and biometric failures.
- Usage data and detailed breakdowns are often unavailable or show errors, especially after recent updates.
- Auto-pay functionality is unreliable or confusing, sometimes requiring manual input despite claims of automatic billing.
- Password reset processes are cumbersome, requiring account numbers that are inaccessible without app login.
- User interface can be confusing, with some features redirecting to the website which complicates user experience.
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User reviews
Recent rating average:
2.50
All time rating average:
4.17
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2025-01-24 |  | | Great app but wish it would support round icon shape for Pixel launcher. |
| 2024-11-22 |  | | Works well. Easy to use and understand. |
| 2024-10-01 |  | | No longer able to see usage as of current version. Also having issue looking at pretty much any data on the app even usage on a previous bill that we were charged. Pretty sure they need to fix this ASAP as we and others currently do not know the breakdown on our most recent bill. |
| 2024-09-23 |  | | This app was working fine, but after the latest update, trying to view usage data results in an error. I have tried clearing app cache and data, uninstalling and reinstalling, but nothing seems to work. I'm not sure if it has anything to do with the usage graphs trying to display gas and electric meters at the same time (does this as default) but the one time I got it to work was when somehow I was able to select only one, now it just results in an error and there aren't any other options. |
| 2024-08-17 |  | | No longer able to see detailed usage for each day or unbilled usage. |
| 2023-10-20 |  | | Service is great! Outages are rare & fixed quickly. No complaints! |
| 2022-02-04 |  | | Can't get in until I can change my password and it won't let me without an account number and THAT is in the app I can't get into |
| 2021-11-05 |  | | So cool that it tells you when you bill is due, has reminders, and you can pay from the app and track usage! |
| 2021-05-20 |  | | Ugh, never sign up with these guys. They don't accept discover, and they have the gall to pretend like you're on an auto payment program when you have to manually enter in your CCV code and they'll never actually automatically bill the card you put in for auto pay. I would recommend avoiding them if you can because they fundamentally make their auto pay trash so that they can charge you extra fees. |
| 2021-02-21 |  | | Biometric doesn't work anymore. Not allowing up login with user name and password. Where as I can login on website. Pathetic when such a big company couldn't even come up with decent app. |
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