Zendesk Chat

Name: Zendesk Chat
Rating: 3.29 (4510 reviews)
Author: Zendesk Mobile

Strike up a conversation. Chat with your visitors and deliver support on the go.

Install

Zendesk Chat is a trusted live chat solution used by enterprises and small businesses worldwide to enhance customer support. The mobile app mirrors the powerful functions of its web dashboard, enabling teams to manage, monitor, and respond to visitor conversations anytime, anywhere.

Key benefits include real-time visitor tracking, viewing recent pages visited, and accessing chat history to deliver personalized support. Push notifications ensure you never miss a chat, while agent-to-agent chat fosters better collaboration. Features like shortcuts improve response speed, and seamless switching between the web and mobile apps lets you continue conversations effortlessly. Over 200,000 websites rely on Zendesk Chat to boost customer engagement and increase purchase likelihood by three times. Join them to transform your customer support experience.

By:: Zendesk Mobile
Downloads:: 402,818+ 88
Rating:: 3.29
(4,510) 1 new ratings
Version:: 1.24.1 (Last updated: 2025-04-15)
Version code:: 1739888903
Creation date:: 2013-06-25
Permissions:: android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
android.permission.FOREGROUND_SERVICE
android.permission.FOREGROUND_SERVICE_REMOTE_MESSAGING
android.permission.INTERNET
android.permission.POST_NOTIFICATIONS
android.permission.READ_MEDIA_AUDIO
android.permission.READ_MEDIA_IMAGES
android.permission.READ_MEDIA_VIDEO
android.permission.RECEIVE_BOOT_COMPLETED
See more
Size:: 10.43M
Email:: ch*****@zendesk.com
URLs:: Website ,Privacy policy
Full description:: See detailed description
Source:: Google Play Store
Updated:: 8 hours ago

Ranking

# 99,067 ▼ 75

User reviews

Multiple users report persistent login problems on the Zendesk Chat Android app despite using correct credentials. Notification functionality is inconsistent, with missing sounds and alerts causing missed customer interactions. The app frequently crashes or freezes, disrupting workflow. Some features like macros do not function properly, and there are security concerns due to extensive app permissions. However, the web version works reliably, and users appreciate the live chat capabilities and responsive customer support, making the app useful when functioning correctly.

Pros

Effective live chat software beneficial for sales and customer interaction.
Good customer support with responsive personnel handling issues.
Generally easy to use on web platforms.

Cons

Frequent login issues on the app despite correct credentials.
Notifications are unreliable or missing, including sounds and alerts.
App crashes, freezes, or shuts down unexpectedly during use.
Macros and certain features malfunction or do not work as intended.
App permissions are intrusive and raise security concerns.

Recent reviews

Can't sign in on android or iphone. "Loading chats..." on iphone "Signing In" on android and it just hangs there.

L H, 2024-11-01

1. The Feedback menu does not work. It fails to send the message. 2. There is always a redundant backet coming at the end of shortcuts. It is an annoying bug. I have to delete it every time to send the reply.