Intelligent Service Management

Name: Intelligent Service Management
Author: Serviceaide

This app is for use with Cloud Service Management™ from ServiceAide™

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"Intelligent Service Management" is a mobile app for Analysts and self-service users, enabling submission of service requests, ticket management, and access to a service catalog. It features speech-to-text capabilities, personalized ticket views, and quick actions for efficient service delivery. Designed for use with ServiceAide's Cloud Service Management, it simplifies administration with easy device registration and requires a valid license. Available on Android and iOS, it enhances service efficiency and customer satisfaction.

By:: Serviceaide
Downloads:: 6,330+ 6
Version:: 5.2.0 (Last updated: 2024-07-30)
Version code:: 50202
Creation date:: 2017-03-24
Permissions:: android.permission.ACCESS_NETWORK_STATE
android.permission.BLUETOOTH
android.permission.CAMERA
android.permission.INTERNET
android.permission.READ_EXTERNAL_STORAGE
android.permission.READ_MEDIA_IMAGES
android.permission.READ_MEDIA_VIDEO
com.serviceaide.csmmobile.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION
Size:: 25.51M
Email:: mo*****@serviceaide.com
URLs:: Website ,Privacy policy
Full description:: See detailed description
Source:: Google Play Store
Updated:: 12 hours ago

Ranking

# 559,598 ▲ 493

User reviews

Unintuitive / busy interface for ticket management. Ticket view does not remember the assigned filter (or filter properly all the time). Overall a bad ITSM experience.