Reviews of Bascom
List of user reviews and ratings for Bascom
Total ratings
3.69
(Rating count:
2,788)Review summary
Users appreciate Bascom's robust CCTV quality, no subscription fees, and excellent customer service. However, many face recurring issues like unstable app connectivity, slow or buggy performance, and a complicated interface. Despite these flaws, remote viewing works well once connected, and support is responsive. The system overall is considered solid but hindered by software challenges, which multiple users note need significant improvement.
Pros
- Good customer service with prompt and friendly support.
- High-quality CCTV system with easy setup and good picture quality.
- No monthly or annual charges as it uses its own hard drive storage.
- Ability to view cameras remotely via WiFi from smartphones and abroad.
- Comprehensive system including mobile, PC, and monitor apps for different uses.
Cons
- Connectivity issues with the app frequently disconnecting from the device or WiFi.
- App performance problems such as slow loading, lag, and occasional failure to display camera feeds.
- User interface is clunky, complicated, and not very user-friendly with outdated or insufficient help prompts.
- Multiple app versions cause inconsistency and confusion in functionality.
- Bugs and software instability requiring major updates or additional equipment to fix problems.
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User reviews
Recent rating average:
3.60
All time rating average:
3.69
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-26 |  | | It keeps not wanting to show cameras even though they aren't very far away from the base. It doesn't want to say connected to my phone. It says it offline. I'm putting in a new review, it's does not stay connected to wifi. Don't waste your money on the system. Do your homework and get a name brand system. This system is not good. It won't even let you leave a "Tell us more review " it sucks. |
| 2024-06-29 |  | | Mobile app lolonger connecting to device. Keep telling us the connection has failed |
| 2024-03-05 |  | | Very prompt reply to a technical issue, resolved without a problem. |
| 2024-02-22 |  | | Excellent cctv system, easy to set up, it's a stand alone system with its own hard drive and has no monthly/annual charges. Linked to your own WiFi it can viewed anywhere and you can copy a recording to sent anywhere. Price is higher than base cheaper systems but worth it. Customer support was very friendly and knowledgeable. Suggestion for the future - add a door bell camera where images can be stored on the same system hard drive. |
| 2023-10-26 |  | | Excellent quality products and amazing customer service and help line |
| 2023-09-22 |  | | Unreliable. Features lost when used in landscape mode on IPAD. Clunky to use |
| 2023-08-21 |  | | Too slow, not so user-friendly. It's too complicated. Need new app , need adapt to new generation of app. |
| 2023-01-08 |  | | Exception product, matched by great fast service, & product support, fast responses to emailed questions |
| 2022-09-16 |  | | After initial hiccups setting the system up, am really pleased with the results, worth every penny. |
| 2022-07-19 |  | | Three different app formats available to review live and playback. Basic feed direct from recorder to monitor, app for a PC, and app for a mobile device. They all look/work differently. The mobile app's 'help' tips and displays need updating with the current app. Much of functionality and menu selections are not inate and combined with simplistic 'help' function results in finger fumbling. 10/10 for getting a mobile app to work away from site, but let down by over-complicated functionality. |
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