OpenText Service Management

This app is the mobile version of OpenText Service Management.

"OpenText Service Management" is a mobile app that allows users to manage service requests and incidents efficiently. With features for both end-users and agents, the app facilitates browsing service offerings, creating requests, approvals, and smart ticketing. Users can also search and filter requests, update incident details, and connect with people directly, making it a powerful tool for service management on the go.

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By:: OpenText Corp.
Downloads:: 90,296+ 135
Rating:: 4.36
(221)
Version:: 25.2.0 (Last updated: 2025-03-24)
Version code:: 181
Creation date:: 2018-12-27
Permissions:: android.permission.ACCESS_NETWORK_STATE
android.permission.CAMERA
android.permission.FOREGROUND_SERVICE
android.permission.GET_TASKS
android.permission.INTERNET
android.permission.NFC
android.permission.POST_NOTIFICATIONS
android.permission.READ_EXTERNAL_STORAGE
android.permission.READ_MEDIA_IMAGES
android.permission.RECEIVE_BOOT_COMPLETED
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Size:: 54.54M
Email:: bi*****@microfocus.com
URLs:: Website ,Privacy policy
Full description:: See detailed description
Source:: Google Play Store
Updated:: a day ago

Ranking

# 203,318 ▲ 316

User reviews

Pros

Works perfectly for some users under certain conditions (e.g., proper server configuration)
Nice look and feel with a new interface
Access to necessary actions after updates

Cons

Unable to connect to the server after logging in or scanning QR codes
Issues with login methods (saml authentication errors, not working with certain devices)
App fails to show accurate ticket numbers, leading to confusion and frustration

Most mentioned

Connectivity issues after QR code scanning
Login problems (gets stuck or unable to login)
Not working with SAML authentication

These summaries are automatically generated weekly using AI based on recent user reviews. User reviews may be inaccurate, spammy, or outdated.

User reviews

Not activated .. Failed to connect

Prakash Periyasamy, 2024-01-18

Hi, please add the option in the agent interface, to sort(arrange) the tickets by the created time, Id, Priority or by other columns like in the PC web interface. Thanks!